Leading Healthcare Organization

Leading healthcare organization improves governance and license optimization with Certero

Committed to providing patient centered care throughout the state, the organization provides a diverse and comprehensive range of services and technologies through its clinicians and staff.

Company Profile

Product:      Certero for Enterprise SAM

Product:      Certero for Enterprise ITAM

Industry:      Healthcare

Estate size:    5500+ devices

Locations:     USA


The Challenge

From patients to nurses and administration staff to doctors, the healthcare organization has a wide range of user types and each has different hardware and software licensing needs. All of this creates challenges for vendor compliance and license optimization. To manage the process, the organizations Project Management Office Lead, developed a new strategy and tactical plan to improve the governance of the organization’s IT assets and drive optimization. However, for the strategy to be successful, they needed a next generation software asset management solution to support their internal teams.

To begin their search, the healthcare organization published a formal request for proposal (RFP). They were looking for a solution to help them manage their software assets, support their cloud transformation projects and provide visibility and automation of patch distribution for enhanced cyber security.

When we reviewed the responses to the initial RFP, Certero offered the best solution for our requirements.

Project Management Office Lead


  • Automate real-time inventory data for all software and hardware
  • Provide visibility of patch levels and update statuses to improve the organizations security
  • Produce and maintain an Effective License Position (ELP) for key vendors
  • Deliver comprehensive on-site training for all of the healthcare’s IT staff.

Solution and Approach

After a period of competitive bidding, the healthcare organization chose to implement Certero for Enterprise ITAM and Certero for Enterprise SAM, an end-to-end solution to manage all operating systems and software applications across Windows, Mac, Unix and Linux. Built with advanced levels of automation, the solution allows licensing experts to carry out the work of several teams in just a few mouse clicks by eliminating the unnecessary manual processes and data entry tasks commonly associated with market leading products. By producing outputs faster and with fewer people, users can deliver greater value for their businesses. Combined with full provisioning in the cloud, with no compromise or loss of functionality, Certero can be deployed in minutes, not months. This means the added value it delivers can be achieved faster than rival solutions can be implemented.


With rapid deployment and easy operation, Certero were able to deliver a full ELP for the healthcare organization in a matter of months. Certero also provided a series of on-site training sessions to enable the team to continue building on their baseline and drive future optimization themselves. These training sessions revealed additional functionality within the tool that the team had not previously been aware of or included in its RFP. By learning how to perform these new functions, the team developed the skills and knowledge needed to automate a full, real-time inventory of all IT hardware assets across their estate. With greater visibility and governance of all IT assets, the team had all the tools, skills and knowledge required to manage and optimize their IT estate. For example, they were able to identify all IT hardware assets and the operating systems and software applications that run on them. This allowed the team to monitor the status of individual updates and patches, helping to monitor and manage system security vulnerabilities. In addition, by obtaining granular level data on all IT assets, the team could extract valuable information to help manage their transformation to the Cloud.

    Having so much automation built into the product, including patching, has made our lives a lot easier and I doubt we could have achieved similar results, so quickly, with any other vendor

    The Outcome

    Certero provided both rapid time to solution and rapid time to value for the organization, who were able to use the solution’s granular level data to identify and optimize all their licenses. At present, the healthcare team are implementing a series of recommendations to achieve multi-million dollar license optimization savings. By optimizing their licenses this way they are confident of achieving total compliance with future vendor license audits. All-in-all the solution has helped increase the efficiency of their SAM processes and practices and, provide greater visibility of the IT estate to support their security objectives. To this day they continue to use the solution to manage and optimize all their IT hardware and software assets, monitor security risks and manage their transformation to the Cloud.

    Ready to Speak to the Team that Makes Our Customers So Happy?

    Certero’s [software-as-a-service] Solution

    Certero help organizations transform their outdated operations and technologies in days and weeks not years. All of Certero’s solutions can be delivered as SaaS with no loss of functionality. 

    Certero Unified Platform
    Learn more about Certero’s truly unique ‘unified’ platform.

    Digital Transformation Edition
    Transform in days and weeks, not months and years, start your journey now.

    Verified Oracle LMS/GLAS Solution
    Verified LMS (License Management Services), now GLAS (Global Licensing & Advisory Services) solution.

    Cloud Management
    Manage Visibility, Cost and Governance of your Cloud Resources 

    Enterprise Standard Edition – ITAM / SAM for Wintel
    Default solution to manage ITAM/SAM for a Wintel environment. 

    Enterprise Premium Edition – ITAM / SAM for Wintel
    All you need in one place to manage your ITAM/SAM for a Wintel & Citrix environment. 

    Stand-a-lone or holistic solutions for IBM, SAP and Oracle.

    Software License Compliance
    One Stop Shop, products and services for any solution – all in one

    Business Intelligence Solution
    See how to turn DATA into INFORMATION then transform into KNOWLEDGE, all in a few clicks. 

    IT Asset Visibility
    Find out: What do I own? Where is it located? Who is using it?

    ITSM & CMDB Integration 
    Populating the CMDB with ‘Quality’ asset information is more critical than ever

    SaaS Subscription Management
    Discover, manage and optimize your SaaS investments.

    Everything in One place, True Unification

    IT Hardware, Software, SaaS and Cloud Asset Management products that can run ‘stand-a-lone’ or ‘holistically’ and optimally together as a single solution, no dependencies. True unification across all asset and platforms and all delivered as SaaS. All of Certero’s products have the best TTV (Time to Value) by some distance.

    Certero for Enterprise ITAM
    Networks, printers, routers, Wintel, Mac, Linux, zLinux, Unix, all virtualizations and much more….

    Certero for Enterprise SAM
    Focused on Wintel software vendors, including automated solutions for Microsoft, Adobe and much more…

    Certero App Centre 
    Enterprise ‘Application Portal’ for Self-Service application provisioning.

    Certero for Mobile
    Go beyond standard MDM and deliver full management and security for your mobile workforce.

    Certero SRDB (Software Recognition)
    Transform raw software inventory data into actionable intelligence about application usage and licensing.

    Certero for Oracle 
    Optimize your Oracle Database, Middleware and E-Business Suite applications.

    Certero for IBM
    Discover and manage all IBM software & entitlements across the network. Dual Inventory, ILMT and Certero.

    Certero for SAP Applications
    Managing and automating the analysis of complex SAP named user and engine licenses across your estate. 

    An intuitive self-service password reset solution that can reduce service desk calls by 30%. 

    PC Power Management solution. Save money and reduce your carbon footprint. 

    Certero Channel Partner Program

    Our Partner Program opens up Certero solutions to a global network of partners – enabling customers to work with the trusted solution and service providers that know them best.

    Join the Partner Program
    Information on tiers and ease of doing business.

    Deal Registrations 
    Submit your deal-registrations.

    Launching the Program
    Highest-rated major SAM vendor on Gartner Peer Insights, launch global Partner Program.

    Gartner Peer Insights Customers’ Choice

    Rated #1 for SAM Customer Satisfaction year after year, after year

    For the latest in ITAM, SAM, Cloud and SaaS Asset Management

    White Papers and eBooks 
    Download the latest white papers and eBooks for key insights and guides.

    Read the latest news from Certero and the industry.

    Events and Webinars
    Keep up to date with Certero’s latest webinars and events.


    View our range of product videos, webinars and customer case studies. 

    Data Sheets
    Download our datasheets which highlight the key benefits and features of our world class products and services. 

    Case Studies 
    See how organization around the globe change they way they [Do IT].

    We think [and do] IT Differently

    We don’t believe in claiming to be something we’re not. We will not do mediocre, average, indifferent, or outdated. We are different and will do it differently.

    About Us
    Get to know us more

    Our Story
    See how our approach is different

    Our Journey
    A timeline of events

    Our Vision, Mission and Purpose
    Mission, Purpose and Values

    Browse our current roles

    Find our nearest location