Global Legal Firm

The transformation of ITAM and SAM “from noise and confusion into a single source of the truth”

Company Profile


Industry:      Legal Services

Estate size:    4,000+ devices

Locations:     Global

Product:      Certero for Enterprise SAM

Product:      Certero for Enterprise ITAM


The Challenge

The business had invested in multiple solutions to manage IT hardware, licensing, support and software delivery over time. Though significantly investing in multiple ‘leading’ solutions, they still struggled daily with the level of fragmented information available. Each of the ITAM and SAM solutions were ‘owned’ and operated by their respective teams with organizational silos as well as data silos. Therefore, information wasn’t immediately available across functions and needed to be requested and cleansed before any work could begin. Additionally, none of the over-lapping toolsets deployed were accurate -each showed slightly different results and none were proven correct when tested.

When a new Technology Process Manager took their role and began to look at IT asset management across the entire business; hardware, software, mobile and cloud, it was clear that no overall version of the truth was currently achievable. No real-time understating of ‘what’s out there’ was possible and any process of creating a meaningful report for senior leaders would take hours to manually compile and validate data.

During a roll-out of hardware, I asked for a count of assets in an office that had no more than200 machines, and I got 3 different responses from 3 different people, none of which matched when I walked around the office and physically counted the machines… at that point I realized we had a problem.

Any time I did user profiling I had to take from 4 different data sources, spend hours tidying it up and then I could work with something but I also knew it was immediately out of date because it would take so long to get the data tidied up.

Technology Process Manager

The Certero Solution

It was clear that working around so many different toolsets was always going to impede IT operations and what was required was a combined ITAM and SAM solution that could offer a single pane-of-glass view of all IT assets, everywhere. This solution needed to have a single source of data that was accurate and could be relied upon to make informed decisions. Upon embarking on a formal RFP process and shortlisting 3 leading ITAM/SAM vendors, it was quickly apparent that only Certero could offer a solution that would provide accurate and reliable data within the single unified platform and have that information accessible in a user friendly UI that could provide real business value.

I wanted one tool to rule them all. I wanted ITAM, hardware and software asset management combined. Otherwise you’ll always have to do a mash-up between two tools and two data sets and you’ll lose a day every time you want to get any information. So that was an absolute requirement for me. Certero was head and shoulders above everything else we’d seen, based on the knowledge, the information it would give us and the ease of deployment. It was a view that we’d never seen in the business.

Technology Process Manager

Value beyond expectation

Since implementing Certero, the global legal firm have discovered countless ways that the single trusted information source can provide value, as the customer explains:

Certero has become an essential solution for us that’s used right across the business, from senior leadership to technical staff. Certero isn’t point-in-time, it provides us with live information. I don’t like people doing extracts of data as they’re immediately out of date. I like to drive everything via dashboards that can be shared easily, plus they’re common and can be used for multiple purposes, rather than spending hours creating spreadsheets for a single use at a single time. That’s just wasteful. Certero sees everything even the assets we haven’t seen for months. 

The CIO has insisted teams get up to speed with Certero and make use of the custom fields so that we’re using Certero as a single source of the truth, rather than relying on a spreadsheet here or SharePoint note there, it’s all now simply in Certero. The up-to-date information we’re getting now from Certero has become critical to the way we do things; it’s how we’ve managed our Windows 10 deployment; our progress is updating every 24hrs. It’s led projects, it’s led delivery, it’s led decisions around project strategy. It’s led the procurement and purchasing decisions for the remainder of the financial year. Certero is fundamentally changing how we are procuring assets. My advice to other organizations contemplating RFP’s for ITAM and SAM is: just take Certero. Save your time, money, and effort, and just take Certero. It will give you more value than you think, I would bet money on that”.

Technology Process Manager

Business Benefits

•Centralized visibility of the entire IT estate -a complete view never before experienced by the business

•IT Asset Intelligence On-Demand -the availability of quality, reliable and detailed information has revolutionized the way teams work with greater speed and efficiency

•Check & Balance -Senior leadership now have a useable source of information that they can access directly to understand exactly what’s happening and the status of projects in real-time

•Faster, better informed decision making thanks to real-time BI

•Reduced operating overheads thanks to Certero’s secure & fully-featured SaaS-hosted provisioning

•Technology Value Optimization -the ability to see and understand all devices and software and to make sure that these assets are utilized effectively to provide maximum value to the business

•Software License Optimization -the ability to understand software license compliance risks, overspending and under-spending to avoid unnecessary expenditure


This global legal firm recognized that they needed to evolve away from the “noise and confusion” of using incomplete and limited old tools. This has lead them to transform the way their IT function operates and serves the business. The value of the Certero solution continually surpasses expectations, as new ways to strategically benefit from it’s clarity become apparent.

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