Certero delivers SAP license optimization opportunities beyond SLAW


This retail customer uses the Certero platform to manage all IT hardware, software and software licensing, including the Certero for SAP Applications solution to manage their complex SAP licensing. After a major system change within their SAP estate, the customer recognized that they lacked the internal skills and resources to understand their new contractual terms and definitions relating to the overall system. The customer submitted SLAW reports on a quarterly basis and had no way to validate the reports or identify if they were optimizing their SAP costs according to their actual usage.


Company Profile

Sector:        Retail

Region:       EMEA

Product:     Certero for SAP Applications
                    SAM Services for SAP

Turnover:   $1.8bn


Help from a Trusted SAM Partner

The customer initially didn’t know what the problem really was, just that the information presented to them within their Certero for SAP solution was different to the SLAW reports. As part of Certero’s ongoing customer care processes, an account manager checked that the solutions purchased are delivering value and, in this case it was flagged that help was needed, and specifically, there was a common skills-gap when it came to SAP licensing. Filling the SAP skills gap with Certero could not be easier; a number of consultancy days were purchased and a dedicated SAP licensing consultant was assigned by Certero to help the customer to review, interpret and understand their new SAP licensing terms.

Optimizing SAP Licensing

Certero’s SAP licensing experts worked with the customer to interpret the contracts accurately and then build those analysis rules and intelligence into the Certero for SAP Applications solution, providing a live, alternative view of their licensing, compliance, usage and costs.

This meant that the customer didn’t just have to rely on a SLAW report being correct each quarter and hope for the best, with Certero for SAP in place, they could now verify if SLAW is correct and proactively see any changes that would impact their SAP license position and costs.

Certero for SAP Applications provides two key views of their licensing – the first is the complete view of allocated licenses, as would be seen in the SLAW report, so they know exactly where they stand.

Secondly, Certero for SAP Applications captures the customers’ actual usage of SAP to contrast with the contractual analysis rules built-in. This enables Certero to present a clear optimized license recommendation for your estate, identifying where license types aren’t being used and can be therefore downgraded to right-size and reduce cost, without impacting upon how users use SAP to deliver value to the business.

The exercise identified opportunities to remove users who:

  • No longer used the system but had not been expired
  • Did not have any Roles assigned and should be expired
  • Could be right-sized, based upon their usage within the system

Furthermore, having analysis rules and intelligence built in means that the customer now has a live view of their licensing to use whenever and however they need it. Certero does not require laborious recalculating every time you want to look at information, it’s live and ready to go as and when you need it.

Business Benefits

The customer now has a number of advantages thanks to the Certero:

  • Sustained visibility of their SAP licensing, so they can see and address potential issues before running SLAW reports and being charged,
  • A repeatable solution – unlike relying on expensive SAP Consultancy services, the customer has their contractual intelligence built-in to their Certero for SAP Applications solution, for instant analysis against future system changes.
  • Clear visibility of where they’re over-spending on SAP licenses and the actionable intelligence to remediate waste and measure the resulting cost-savings.
  • Support with skills and resources required for SAP licensing, delivered with flexibility and efficiency from a single trusted partner, whenever they need it.


This example of a Technology-Led SAM service from Certero demonstrates how having support from a trusted partner who can uniquely provide both the technology and services can enable businesses to fill any skills gaps they have to control and optimize licensing, and how thorough management of software licensing as valuable business assets can reduce costs. Datacenter licensing though complex, can still be optimized and managed in a unified way along with desktop, cloud and other ‘mega vendors’ like IBM and Oracle – all through the Certero ‘single pane of glass’. Certero technology unifies visibility and control over all IT hardware, software and cloud asset costs everywhere, plus services and expertise are at hand to make sure value is achieved.

Ready to Speak to the Team that Makes Our Customers So Happy?

Certero’s [software-as-a-service] Solution

Certero help organizations transform their outdated operations and technologies in days and weeks not years. All of Certero’s solutions can be delivered as SaaS with no loss of functionality. 

Certero Unified Platform
Learn more about Certero’s truly unique ‘unified’ platform.

Digital Transformation Edition
Transform in days and weeks, not months and years, start your journey now.

Verified Oracle LMS/GLAS Solution
Verified LMS (License Management Services), now GLAS (Global Licensing & Advisory Services) solution.

Cloud Management
Manage Visibility, Cost and Governance of your Cloud Resources 

Enterprise Standard Edition – ITAM / SAM for Wintel
Default solution to manage ITAM/SAM for a Wintel environment. 

Enterprise Premium Edition – ITAM / SAM for Wintel
All you need in one place to manage your ITAM/SAM for a Wintel & Citrix environment. 

Stand-a-lone or holistic solutions for IBM, SAP and Oracle.

Software License Compliance
One Stop Shop, products and services for any solution – all in one

Business Intelligence Solution
See how to turn DATA into INFORMATION then transform into KNOWLEDGE, all in a few clicks. 

IT Asset Visibility
Find out: What do I own? Where is it located? Who is using it?

ITSM & CMDB Integration 
Populating the CMDB with ‘Quality’ asset information is more critical than ever

SaaS Subscription Management
Discover, manage and optimize your SaaS investments.

Everything in One place, True Unification

IT Hardware, Software, SaaS and Cloud Asset Management products that can run ‘stand-a-lone’ or ‘holistically’ and optimally together as a single solution, no dependencies. True unification across all asset and platforms and all delivered as SaaS. All of Certero’s products have the best TTV (Time to Value) by some distance.

Certero for Enterprise ITAM
Networks, printers, routers, Wintel, Mac, Linux, zLinux, Unix, all virtualizations and much more….

Certero for Enterprise SAM
Focused on Wintel software vendors, including automated solutions for Microsoft, Adobe and much more…

Certero App Centre 
Enterprise ‘Application Portal’ for Self-Service application provisioning.

Certero for Mobile
Go beyond standard MDM and deliver full management and security for your mobile workforce.

Certero SRDB (Software Recognition)
Transform raw software inventory data into actionable intelligence about application usage and licensing.

Certero for Oracle 
Optimize your Oracle Database, Middleware and E-Business Suite applications.

Certero for IBM
Discover and manage all IBM software & entitlements across the network. Dual Inventory, ILMT and Certero.

Certero for SAP Applications
Managing and automating the analysis of complex SAP named user and engine licenses across your estate. 

An intuitive self-service password reset solution that can reduce service desk calls by 30%. 

PC Power Management solution. Save money and reduce your carbon footprint. 

Certero Channel Partner Program

Our Partner Program opens up Certero solutions to a global network of partners – enabling customers to work with the trusted solution and service providers that know them best.

Join the Partner Program
Information on tiers and ease of doing business.

Deal Registrations 
Submit your deal-registrations.

Launching the Program
Highest-rated major SAM vendor on Gartner Peer Insights, launch global Partner Program.

Gartner Peer Insights Customers’ Choice

Rated #1 for SAM Customer Satisfaction year after year, after year

For the latest in ITAM, SAM, Cloud and SaaS Asset Management

White Papers and eBooks 
Download the latest white papers and eBooks for key insights and guides.

Read the latest news from Certero and the industry.

Events and Webinars
Keep up to date with Certero’s latest webinars and events.


View our range of product videos, webinars and customer case studies. 

Data Sheets
Download our datasheets which highlight the key benefits and features of our world class products and services. 

Case Studies 
See how organization around the globe change they way they [Do IT].

We think [and do] IT Differently

We don’t believe in claiming to be something we’re not. We will not do mediocre, average, indifferent, or outdated. We are different and will do it differently.

About Us
Get to know us more

Our Story
See how our approach is different

Our Journey
A timeline of events

Our Vision, Mission and Purpose
Mission, Purpose and Values

Browse our current roles

Find our nearest location