fbpx

Healthcare Organization

Even the biggest can get it wrong: Independent Audit Defense Service from Certero verifies official auditor report and saves Hospital $140k+ with Microsoft licensing. 

 

 

Company Profile

Product:      Certero SAM Services

                    Certero for Enterprise SAM                   

Industry:      Healthcare 

Locations:    North America

 

The Challenge

 When Microsoft instigated a routine software audit with a US Healthcare organization, Microsoft brought in one of the biggest accounting firms in the business to conduct the audit.

Fortunately, the Healthcare organization was a Certero customer and knew how Certero’s technology-led approach to Software Asset Management Services was not only extremely thorough and accurate, but also how Certero maintain an independent stance – preferring to work directly for customers on their behalf, providing a vastly knowledgeable and efficient Audit Defense Service that can be called upon extremely quickly.

 

The Solution

The solution proposed was a genuine head-to-head contrast between the Microsoft-appointed auditor and Certero’s in-house SAM team. Certero would establish an Effective License Position (ELP) for the customer but being independent, the customer would remain fully informed and in control of their own data within Certero.

No information would be shared by Certero with either the auditor or Microsoft, instead serving only to empower the customer with required evidence, deep licensing knowledge and sound advice to navigate the risky audit process.

With the Certero for Enterprise SAM solution at their disposal, gaining the depth, completeness and clarity of the fundamental inventory and recognition of all IT hardware and software was not a problem. All Microsoft software deployed was already automatically recognized and categorized into licensable products, versions and editions by the Certero platform.

What was shocking was how different the ELP generated by each organization was, and how it served to demonstrate how important it is to get a thorough, independent view of any potential licensing risks to verify if the auditor has been accurate.

 

Business Outcomes

Between the two ELPs, there were major discrepancies that if not verified, the business would have been legally forced to rectify an incorrect licensing exposure of over $145,000. This was due to two main issues:  Certero’s SAM team correctly identified where the auditor had made errors with Windows Datacenter and Windows Server Standard, by failing to grant rights to transition 2-processor licenses to Core-based licenses under an historic Enterprise Agreement. This was not a data-driven error, but more likely a human error made by the official auditor either not having the knowledge, or simply missing the level of detail required to ensure the position was correct. Without Certero’s help, the customer would not have had the knowledge, evidence or confidence to push back.

The auditor also reported a $40,000+ shortfall of SQL Server Standard licenses, despite there being no evidence of the specific version in question being deployed on the customers estate. Furthermore, the customer had an abundance of licenses that would have covered the specific reported exposure. This was possibly due to the auditor relying on bad data from an insufficient inventory solution that has not correctly identified the precise SQL version & edition and then failing to identify that the customer was actually over-licensed for the SQL product reported as a shortfall. In contrast, the Certero SAM team had accurate information to begin with, thanks to Certero correctly identifying versions and editions of SQL, automatically. Other shortfalls and issues highlighted by the auditor were verified as correct by Certero. Throughout the Audit Defense guidance was given around:

  • How to address the auditor’s questions
  • How the auditor-publisher relationship worked
  • How to address the items found in the audit
  • What to push back on and what not
  • How to work through the final resolution process.

This allowed the customer to comfortably position themselves for the best outcome possible in completing the audit and because the ELP was generated within the Certero solution, they can retain the value of the service and maintain a constant, accurate view of their licensing.

    Business Benefits

    • Reduction of inaccurate ‘exposure’ of over $145,000
    • Reduced impact of audit pressures
    • Strategic guidance to avoid exposures in future
    • Sustained control over licensing using the Certero Platform

    Ready to Speak to the Team that Makes Our Customers So Happy?

    Certero's [software-as-a-service] Solution

    Certero help organizations transform their outdated operations and technologies in days and weeks not years. All of Certero’s solutions can be delivered as SaaS with no loss of functionality. 

    Certero Unified Platform
    Learn more about Certero’s truly unique ‘unified’ platform.

    Digital Transformation Edition
    Transform in days and weeks, not months and years, start your journey now.

    Verified Oracle LMS/GLAS Solution
    Verified LMS (License Management Services), now GLAS (Global Licensing & Advisory Services) solution.

    Cloud Management
    Manage Visibility, Cost and Governance of your Cloud Resources 

    Enterprise Standard Edition - ITAM / SAM for Wintel
    Default solution to manage ITAM/SAM for a Wintel environment. 

    Enterprise Premium Edition - ITAM / SAM for Wintel
    All you need in one place to manage your ITAM/SAM for a Wintel & Citrix environment. 

    Datacenter
    Stand-a-lone or holistic solutions for IBM, SAP and Oracle.

    Software License Compliance
    One Stop Shop, products and services for any solution – all in one

    Business Intelligence Solution
    See how to turn DATA into INFORMATION then transform into KNOWLEDGE, all in a few clicks. 

    IT Asset Visibility
    Find out: What do I own? Where is it located? Who is using it?

    ITSM & CMDB Integration 
    Populating the CMDB with ‘Quality’ asset information is more critical than ever

    SaaS Subscription Management
    Discover, manage and optimize your SaaS investments.

    Everything in One place, True Unification
    IT Hardware, Software, SaaS and Cloud Asset Management products that can run ‘stand-a-lone’ or ‘holistically’ and optimally together as a single solution, no dependencies. True unification across all asset and platforms and all delivered as SaaS. All of Certero’s products have the best TTV (Time to Value) by some distance.

    Certero for Enterprise ITAM
    Networks, printers, routers, Wintel, Mac, Linux, zLinux, Unix, all virtualizations and much more....

    Certero for Enterprise SAM
    Focused on Wintel software vendors, including automated solutions for Microsoft, Adobe and much more...

    Certero App Centre 
    Enterprise ‘Application Portal’ for Self-Service application provisioning.

    Certero for Mobile
    Go beyond standard MDM and deliver full management and security for your mobile workforce.

    Certero SRDB (Software Recognition)
    Transform raw software inventory data into actionable intelligence about application usage and licensing.

    Certero for Oracle 
    Optimize your Oracle Database, Middleware and E-Business Suite applications.

    Certero for IBM
    Discover and manage all IBM software & entitlements across the network. Dual Inventory, ILMT and Certero.

    Certero for SAP Applications
    Managing and automating the analysis of complex SAP named user and engine licenses across your estate. 

    Passworks
    An intuitive self-service password reset solution that can reduce service desk calls by 30%. 

    PowerStudio
    PC Power Management solution. Save money and reduce your carbon footprint. 

    Certero for Cloud Visibility, governance, reporting and control to IaaS and PaaS environments.
    Certero for SaaS See, Manage and Eliminate Over-Spending with your SaaS Subscriptions.

    Certero [Do IT] Differently - Technology Led Professional Services

    Certero are pioneering the new way that ITAM & SAM services can be delivered.

    SAM Managed Services
    Expertise and technology to realize your license management & technology governance goals.

    Discovery and Inventory
    Achieve full visibility of all computers, servers and other IT assets across all platforms and locations. 

    ELP and Optimization
    Build and deliver ELPs & optimization reports for key software publishers.

    SAM Maturity Assessment
    Enhance your SAM program with the insight of focused & relevant improvement recommendations. 

    Training and Education
    Quick & effective knowledge transfer from Certero's licensing and vendor experts. 

    Gartner Peer Insights Customers’ Choice

    Rated #1 for SAM Customer Satisfaction year after year, after year

    Blog
    For the latest in ITAM, SAM, Cloud and SaaS Asset Management

    White Papers and eBooks 
    Download the latest white papers and eBooks for key insights and guides.

    News
    Read the latest news from Certero and the industry.

    Events and Webinars
    Keep up to date with Certero's latest webinars and events.

     

    Videos
    View our range of product videos, webinars and customer case studies. 

    Data Sheets
    Download our datasheets which highlight the key benefits and features of our world class products and services. 

    Case Studies 
    See how organization around the globe change they way they [Do IT].

    We think [and do] IT Differently

    We don’t believe in claiming to be something we’re not. We will not do mediocre, average, indifferent, or outdated. We are different and will do it differently.

    About Us
    Get to know us more

    Our Story
    See how our approach is different

    Our Journey
    A timeline of events

    Our Vision, Mission and Purpose
    Mission, Purpose and Values

    Careers
    Browse our current roles

    Locations
    Find our nearest location