Taking Control of Software Licensing

Ambulance Service drive automated software license compliance & optimization with advanced SAM

The Ambulance Service provides accident and emergency services to those requiring emergency medical treatment and transport across five counties. The service supports nearly 6 million people and in recent years have received 1 million emergency calls a year.


Products purchased 

The Challenge

With 130 sites covering 7,500 square miles, the organization had a lack of visibility of their IT estate partly caused by the mergers of three different ambulance services. They were already using Microsoft SCCM for inventory, but there was an internal debate whether they could trust the information it presented for managing licensing, especially with the organization supporting networked and remote systems, widely distributed across a large geographical area.

With many of its staff mobile, they were unable to track and monitor the different devices in use across the business without time-consuming manual processes. This restricted insight meant the organization did not know exactly what assets they had, which put them at risk of non-compliance.

To overcome this, the decision was made to implement a single, automated and centralized solution which could provide end-to-end coverage of the entire IT estate, covering hardware, software and licensing.

The Solution & Approach

An internal recommendation, due to their previous experience using the tool, led the Ambulance Service to Certero based on the key functionality of the solution, including: discovery & inventory, advanced reporting and licensing management. Fitting the specifications required by the customer, Certero for Enterprise SAM was selected to ensure compliance and acquire complete visibility of the IT estate.

Implemented in phases, the Ambulance Service had complete coverage of Certero for Enterprise SAM in a matter of weeks. Working alongside Microsoft SCCM, the organization is able to benefit from complete coverage across all 130 sites, mobile staff and devices. With remote Toughbooks in ambulances accessing the network via a SIM card, the Ambulance Service now benefits from having a complete view of its hardware and software across all remote areas. For complete and accurate visibility while still keeping the emergency response system separate, Certero implemented an endpoint server to provide an inventory of the network, PCs and servers within this system, which feeds this information into Certero for Enterprise SAM without requiring integration with the critical emergency response systems.

“With previous experience of using Certero for Enterprise SAM, I knew first-hand how effective the solution would be in meeting our requirements. The tool has truly transformed how we work, making life a lot easier with complete visibility of assets and automation removing the need for manual intervention. Not only does the centralized view ensure compliance, it also enables us to successfully navigate vendor audits.

Our support teams have been able to enhance processes and we are limiting security risks by easily identifying which devices are without anti-virus software and taking the necessary steps to rectify this. Since implementing Certero for Enterprise SAM, we have acquired the visibility we were lacking and can now proactively manage our estate, improve efficiencies and reduce costs.”

IM&T Security & Resilience Manager

The Outcome

The solution enables the Ambulance Service to see all equipment across the organization and successfully check up-to-date versions of software and licenses. This assists the Ambulance Service manage license compliance, a previous challenge the organization faced.

The centralized view within Certero for Enterprise SAM provides support teams the functionality they need to address support issues easily and quickly. The solution enables these teams to conduct simple IT management, such as tracking browsers, and improves efficiencies by only requiring an asset tag, tracked in Certero for Enterprise SAM, to find the information on a user’s system.

Ready to Speak to the Team that Makes Our Customers So Happy?

Certero’s [software-as-a-service] Solution

Certero help organizations transform their outdated operations and technologies in days and weeks not years. All of Certero’s solutions can be delivered as SaaS with no loss of functionality. 

Certero Unified Platform
Learn more about Certero’s truly unique ‘unified’ platform.

Digital Transformation Edition
Transform in days and weeks, not months and years, start your journey now.

Verified Oracle LMS/GLAS Solution
Verified LMS (License Management Services), now GLAS (Global Licensing & Advisory Services) solution.

Cloud Management
Manage Visibility, Cost and Governance of your Cloud Resources 

Enterprise Standard Edition – ITAM / SAM for Wintel
Default solution to manage ITAM/SAM for a Wintel environment. 

Enterprise Premium Edition – ITAM / SAM for Wintel
All you need in one place to manage your ITAM/SAM for a Wintel & Citrix environment. 

Stand-a-lone or holistic solutions for IBM, SAP and Oracle.

Software License Compliance
One Stop Shop, products and services for any solution – all in one

Business Intelligence Solution
See how to turn DATA into INFORMATION then transform into KNOWLEDGE, all in a few clicks. 

IT Asset Visibility
Find out: What do I own? Where is it located? Who is using it?

ITSM & CMDB Integration 
Populating the CMDB with ‘Quality’ asset information is more critical than ever

SaaS Subscription Management
Discover, manage and optimize your SaaS investments.

Everything in One place, True Unification

IT Hardware, Software, SaaS and Cloud Asset Management products that can run ‘stand-a-lone’ or ‘holistically’ and optimally together as a single solution, no dependencies. True unification across all asset and platforms and all delivered as SaaS. All of Certero’s products have the best TTV (Time to Value) by some distance.

Certero for Enterprise ITAM
Networks, printers, routers, Wintel, Mac, Linux, zLinux, Unix, all virtualizations and much more….

Certero for Enterprise SAM
Focused on Wintel software vendors, including automated solutions for Microsoft, Adobe and much more…

Certero App Centre 
Enterprise ‘Application Portal’ for Self-Service application provisioning.

Certero for Mobile
Go beyond standard MDM and deliver full management and security for your mobile workforce.

Certero SRDB (Software Recognition)
Transform raw software inventory data into actionable intelligence about application usage and licensing.

Certero for Oracle 
Optimize your Oracle Database, Middleware and E-Business Suite applications.

Certero for IBM
Discover and manage all IBM software & entitlements across the network. Dual Inventory, ILMT and Certero.

Certero for SAP Applications
Managing and automating the analysis of complex SAP named user and engine licenses across your estate. 

An intuitive self-service password reset solution that can reduce service desk calls by 30%. 

PC Power Management solution. Save money and reduce your carbon footprint. 

Certero Channel Partner Program

Our Partner Program opens up Certero solutions to a global network of partners – enabling customers to work with the trusted solution and service providers that know them best.

Join the Partner Program
Information on tiers and ease of doing business.

Deal Registrations 
Submit your deal-registrations.

Launching the Program
Highest-rated major SAM vendor on Gartner Peer Insights, launch global Partner Program.

Gartner Peer Insights Customers’ Choice

Rated #1 for SAM Customer Satisfaction year after year, after year

For the latest in ITAM, SAM, Cloud and SaaS Asset Management

White Papers and eBooks 
Download the latest white papers and eBooks for key insights and guides.

Read the latest news from Certero and the industry.

Events and Webinars
Keep up to date with Certero’s latest webinars and events.


View our range of product videos, webinars and customer case studies. 

Data Sheets
Download our datasheets which highlight the key benefits and features of our world class products and services. 

Case Studies 
See how organization around the globe change they way they [Do IT].

We think [and do] IT Differently

We don’t believe in claiming to be something we’re not. We will not do mediocre, average, indifferent, or outdated. We are different and will do it differently.

About Us
Get to know us more

Our Story
See how our approach is different

Our Journey
A timeline of events

Our Vision, Mission and Purpose
Mission, Purpose and Values

Browse our current roles

Find our nearest location