Are you getting value from your SAM solution?

Is your (Software Asset Management) SAM provider meeting your expectations and delivering everything you need? What should you be looking for? What steps can you take to get the most value out of your SAM solution?


Too often, organizations implement a solution which they believe will do a certain task only to find it doesn’t live up to expectations. This is often as a result of poor support, technical efficacy or both. It’s no different with SAM and, sadly, Certero has seen too many examples of organizations who have experienced such dissatisfaction, yet find themselves unable to take remedial action without incurring additional cost or operational disruption.


What should you be expecting from a SAM Tool?

Identifying whether your existing SAM solution or provider is delivering everything it should is reasonably straightforward and centres around some key questions:

  • Are you enjoying all the many benefits of advanced SAM, including:
    • Cost savings through licensing optimization and contract management
    • Operational and productivity gains
    • Reduced organizational risk from enhanced compliance and improved security
    • Better decision making, IT strategy and investment planning
  • Are you confident you have complete, accurate end-to-end coverage and visibility of your IT estate? Even if the information is available, how easy is it for users and stakeholders to get quick access and/or transform it into valuable intelligence? Too many solutions still fail to meet these fundamental requirements.
  • The best solutions are highly automated, reducing the need for manual intervention which takes time, costs money and, without rigorous process, is susceptible to errors. How much manual effort and resource does yours require? Can you access a dynamic ELP at the touch of a button?
  • If you received notification of an impending vendor audit, how confident do you feel that you are completely covered?
  • Is the solution being fully utilised? If it isn’t, it’s often down to poor levels of training and knowledge transfer imparted to your key users or system administrators.
  • Ensuring that you derive continuous value from you SAM solution requires on-going access to technical support and expertise. How satisfied are you with the level of support you’re receiving?
  • How easy is it to implement updates or new versions? Costly and highly disruptive migrations are completely unacceptable.
  • Does the solution fully integrate with your other systems – such as those covering ITAM or ITSM – protecting existing investments and providing the richest IT management experience?
  • How future-proof is your SAM solution? As IT continues to evolve, so too do the associated management challenges. It is essential to have a flexible solution which is able to adapt and ensure that those challenges can be addressed as and when they arise.

Of course the list of questions could be even longer; but a negative answer to any of them is probably grounds to query the value of your existing SAM solution or provider and push back accordingly.


What are your options?

If further analysis confirms the shortcomings of your existing solution, there is a number of options:

  1. Push back on the SAM solution provider and seek an improvement
  2. Terminate the contract and seek an alternative solution
  3. Wait until the contract expires or is up for renewal
  4. Speak to another provider about a cost-neutral swap-out

In our experience, most organizations tend to choose option 1 or 3, neither of which usually result in any significant improvement or benefit for the end-user. Option 2 is rarely invoked and, unless there has been a very serious breach, would entail the customer taking a financial hit from the cost of any remaining licensing commitment, on top of which comes the additional cost of investing in and implementing an alternative solution.

Clearly any reticence to take immediate action comes from concerns about financial and personal exposure (no-one wants to have to shoulder responsibility for a mis-judged investment decision, no matter how misled they may have been), as well as the operational impact of any rip and replace activity.

All fully understandable, but what about option 4?


Now is the time to consider a swap-out for your SAM solution

What if the provider of an alternative – preferred – solution is willing to offer a cost-neutral swap-out, covering implementation costs and ensuring no additional financial exposure? This is what’s on offer from Certero.

Certero is passionate about delivering the very best, highly automated solutions which enable customers to fully realize all the benefits of an advanced SAM program. We firmly believe that no organization should feel trapped by a poorly performing solution; to which end we offer a highly compelling zero-cost swap-out deal. Get in touch to request a demo today. 

So, whether you’re feeling hand-tied or simply unaware that you could be enjoying a far better SAM experience, remember there is a better way…

Follow us on Linkedin for more SAM


Read more like this from

Get more value from your SAM solutions?

Certero's [software-as-a-service] Solution

Certero help organizations transform their outdated operations and technologies in days and weeks not years. All of Certero’s solutions can be delivered as SaaS with no loss of functionality. 

Certero Unified Platform
Learn more about Certero’s truly unique ‘unified’ platform.

Digital Transformation Edition
Transform in days and weeks, not months and years, start your journey now.

Verified Oracle LMS/GLAS Solution
Verified LMS (License Management Services), now GLAS (Global Licensing & Advisory Services) solution.

Cloud Management
Manage Visibility, Cost and Governance of your Cloud Resources 

Enterprise Standard Edition - ITAM / SAM for Wintel
Default solution to manage ITAM/SAM for a Wintel environment. 

Enterprise Premium Edition - ITAM / SAM for Wintel
All you need in one place to manage your ITAM/SAM for a Wintel & Citrix environment. 

Stand-a-lone or holistic solutions for IBM, SAP and Oracle.

Software License Compliance
One Stop Shop, products and services for any solution – all in one

Business Intelligence Solution
See how to turn DATA into INFORMATION then transform into KNOWLEDGE, all in a few clicks. 

IT Asset Visibility
Find out: What do I own? Where is it located? Who is using it?

ITSM & CMDB Integration 
Populating the CMDB with ‘Quality’ asset information is more critical than ever

SaaS Subscription Management
Discover, manage and optimize your SaaS investments.

Everything in One place, True Unification

IT Hardware, Software, SaaS and Cloud Asset Management products that can run ‘stand-a-lone’ or ‘holistically’ and optimally together as a single solution, no dependencies. True unification across all asset and platforms and all delivered as SaaS. All of Certero’s products have the best TTV (Time to Value) by some distance.

Certero for Enterprise ITAM
Networks, printers, routers, Wintel, Mac, Linux, zLinux, Unix, all virtualizations and much more....

Certero for Enterprise SAM
Focused on Wintel software vendors, including automated solutions for Microsoft, Adobe and much more...

Certero App Centre 
Enterprise ‘Application Portal’ for Self-Service application provisioning.

Certero for Mobile
Go beyond standard MDM and deliver full management and security for your mobile workforce.

Certero SRDB (Software Recognition)
Transform raw software inventory data into actionable intelligence about application usage and licensing.

Certero for Oracle 
Optimize your Oracle Database, Middleware and E-Business Suite applications.

Certero for IBM
Discover and manage all IBM software & entitlements across the network. Dual Inventory, ILMT and Certero.

Certero for SAP Applications
Managing and automating the analysis of complex SAP named user and engine licenses across your estate. 

An intuitive self-service password reset solution that can reduce service desk calls by 30%. 

PC Power Management solution. Save money and reduce your carbon footprint. 

Gartner Peer Insights Customers’ Choice

Rated #1 for SAM Customer Satisfaction year after year, after year

For the latest in ITAM, SAM, Cloud and SaaS Asset Management

White Papers and eBooks 
Download the latest white papers and eBooks for key insights and guides.

Read the latest news from Certero and the industry.

Events and Webinars
Keep up to date with Certero's latest webinars and events.


View our range of product videos, webinars and customer case studies. 

Data Sheets
Download our datasheets which highlight the key benefits and features of our world class products and services. 

Case Studies 
See how organization around the globe change they way they [Do IT].

We think [and do] IT Differently

We don’t believe in claiming to be something we’re not. We will not do mediocre, average, indifferent, or outdated. We are different and will do it differently.

About Us
Get to know us more

Our Story
See how our approach is different

Our Journey
A timeline of events

Our Vision, Mission and Purpose
Mission, Purpose and Values

Browse our current roles

Find our nearest location