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Certero Think [and do] IT Services Differently

Certero are pioneering the new way that SAM Services can be delivered

Certero Think [and do] IT Services Differently

Certero are pioneering the new way that SAM Services can be delivered

Organizations invest in SAM Services for different reasons, often short-term ‘tactical’ needs such as establishing a single-point-in-time Effective License Position (ELP) ahead of a True-Up or for audit defence, whilst more forward-thinking organizations may look to a SAM Managed Service for a more ‘strategic’ approach to controlling software licensing risks and costs. Both options have traditionally relied upon many manual processes, with an ELP that diminishes in value from the moment the customer receives it.

The accepted norm from a SAM ‘Managed Service’ is to receive 3 or 4 already aging ELP reports which diminish in value as soon as they are created and and continue to do so over the course of a year, and often they are accompanied by some ‘actionable intelligence’ that the customer may or may not be able to act upon.

Services performed through manual processes are not only slow, but also risky, as humans are known to be error prone. Considering these traditional approaches which haven’t really changed in over a decade, begs the question; is this really making the most of the advances in technology and delivering the full value of SAM experts? We think not. Which is why Certero have pioneered a new way of performing SAM services that utilizes advanced technology to do the heavy-lifting with the data, faster, repeatable and more accurate and allowing our highly-skilled people in the SAM team to focus on the high-value actions that they’re best at; using judgment and expertise to better understand and optimize your software licensing.

The resulting output entirely resets the expectation of a SAM Service. So, with Certero, whether you need tactical or strategic help, you can be sure of a far higher-output service than has ever been possible before, another example of how we think [and do] IT differently.

Technology Led SAM Managed Service

Using unique Certero technology to shift from the ‘old ways’ of using point-in-time snap-shots of asset data to establish an Effective License Position frozen to a particular point in time, Certero are instead able to calculate and sustain ELP’s using LIVE asset data. Dynamically, automatically and constantly updating.

This is an example of how at Certero, we think and do IT differently. Certero technology is years ahead of the market but equally as importantly, so is the way we use it.

We have an amazing global team of licensing experts, who by being able to lean on Certero technology to do the heavy-lifting, are uniquely able to focus their time on the high-value analytical activities that deliver better outcomes for customers – our number one priority.

Getting the most out of their skills and getting the most out of the technology to deliver a higher-value service for our customers. And when time equals cost, through using better resources, used much smarter, Certero can achieve a greater understanding of entitlement (with mega vendors such as Microsoft, Oracle, IBM and SAP and more regular auditors such as VMware, Micro Focus and more) and better strategies towards cost-reducing license optimization.

This means that the value of a SAM Managed Service is no longer how many ELP reports will be generated each year… typically limited to just one, two, or maybe quarterly views of your compliance position. Now with Certero, you can have 365 ELP’s per year – available for you directly whenever you want to view it, accompanied by all of the underlying data as well.

So, you can think of Certero’s SAM Services as not just answering the question: ‘where are we with our software licensing?’ but also ‘where do we want to be with our software licensing, and how can we get there?’.

With Certero, your ELP is the starting point and your Optimization Performance Reports are your measures of how successful the project has been and which way you need to progress.

This is why our focus is on Quality over Volume, Technology over Manual Processes, and Strategy over Short-term Tactics.

The SAM Journey

For what this can mean for your business, allow us to use an analogy:

SAM is a journey. Everyone has a different starting point, but we all share a common destination: an OLP – Optimized License Position, to be in control of a defined software licensing and expenditure strategy and to be optimized – investing in only the software the business needs and uses and actively maximizing value from those assets.

As with any navigation, understanding where you are is the first step. This is an Effective License Position (ELP), and contrary to traditional SAM service deliverables, it is not the final destination.

Next is knowing which way to progress. Information will have arisen from your ELP to help guide the way forward, usually addressing potential risks first. Traditionally, you’re on your own now. You may make changes and changes may well also occur as business demands, but you won’t know what the impacts are of those changes until your next ELP, which may be months away.

How do you know if the actions you took were correct and you are on the correct path?

How do you know if the route you’ve taken will end up being blocked – through prohibitive cost, or if the need for a different strategy emerges…?

With Certero, any changes you make are immediately apparent and the results of decisions good or bad are visible. You can immediately see any wrong turns and you can measure when you’re making progress.

Certero’s expertise is available to actively guide you through making changes, because instead of working for weeks to generate your next ELP, Certero’s team are able to use their time and extensive experience helping you to work out the best route forward, understand what your options are and the pros and cons of each possibility.

Your Certero ELP is live, so you can see the results and Certero will trend progress for you through your Optimization Performance Report.

So, with guided navigation now available, why settle for anything less?

ONE Trusted Partner

Certero’s global SAM team includes hugely experienced experts on all of the major software vendors, so there’s no need to outsource or subcontract reliance to any 3rd parties for any element of the SAM service no matter where or what the requirement may be – it’s simply and efficiently, all Certero.

All Certero services are delivered through our expert global consultancy team and Project Management Office, using proven methodologies based on best-practices gained from many hundreds of engagements, ranging from implementations, helping to defend against vendor audits to sustained fully managed services.

Simply arrange a scoping conversation with your local Certero representative to discuss in detail your goals and we can provide you with viable options, with understanding of the scale, complexity and strategies of your business.

If you have a requirement that you don’t believe is covered in the examples below– please just ask and we’ll be happy to discuss and tailor a solution that is right for you.

How we can help

For any organizations that may not be entirely sure what they need, we can help you to gauge the gaps and we also offer a number of ‘off-the-shelf’ packages that help to meet many common requirements.

Technology-Led SAM Managed Service

Certero Discovery & Inventory Service

ELP & Optimization Service

Audit Defense Service

EULA Service

SAM Maturity Assessment

Training & Education Services

To accelerate your SAM journey, talk to Certero today.

Certero's [software-as-a-service] Solution

Certero help organizations transform their outdated operations and technologies in days and weeks not years. All of Certero’s solutions can be delivered as SaaS with no loss of functionality. 

Certero Unified Platform
Learn more about Certero’s truly unique ‘unified’ platform.

Digital Transformation Edition
Transform in days and weeks, not months and years, start your journey now.

Verified Oracle LMS/GLAS Solution
Verified LMS (License Management Services), now GLAS (Global Licensing & Advisory Services) solution.

Cloud Management
Manage Visibility, Cost and Governance of your Cloud Resources 

Enterprise Standard Edition - ITAM / SAM for Wintel
Default solution to manage ITAM/SAM for a Wintel environment. 

Enterprise Premium Edition - ITAM / SAM for Wintel
All you need in one place to manage your ITAM/SAM for a Wintel & Citrix environment. 

Datacenter
Stand-a-lone or holistic solutions for IBM, SAP and Oracle.

Software License Compliance
One Stop Shop, products and services for any solution – all in one

Business Intelligence Solution
See how to turn DATA into INFORMATION then transform into KNOWLEDGE, all in a few clicks. 

IT Asset Visibility
Find out: What do I own? Where is it located? Who is using it?

ITSM & CMDB Integration 
Populating the CMDB with ‘Quality’ asset information is more critical than ever

Everything in One place, True Unification
IT Hardware, Software, SaaS and Cloud Asset Management products that can run ‘stand-a-lone’ or ‘holistically’ and optimally together as a single solution, no dependencies. True unification across all asset and platforms and all delivered as SaaS. All of Certero’s products have the best TTV (Time to Value) by some distance.

Certero for Enterprise ITAM
Networks, printers, routers, Wintel, Mac, Linux, zLinux, Unix, all virtualizations and much more....

Certero for Enterprise SAM
Focused on Wintel software vendors, including automated solutions for Microsoft, Adobe and much more...

Certero App Centre 
Enterprise ‘Application Portal’ for Self-Service application provisioning.

Certero for Mobile
Go beyond standard MDM and deliver full management and security for your mobile workforce.

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Transform raw software inventory data into actionable intelligence about application usage and licensing.

Certero for Oracle 
Optimize your Oracle Database, Middleware and E-Business Suite applications.

Certero for IBM
Discover and manage all IBM software & entitlements across the network. Dual Inventory, ILMT and Certero.

Certero for SAP Applications
Managing and automating the analysis of complex SAP named user and engine licenses across your estate. 

Passworks
An intuitive self-service password reset solution that can reduce service desk calls by 30%. 

PowerStudio
PC Power Management solution. Save money and reduce your carbon footprint. 

Certero for Cloud Visibility, governance, reporting and control to IaaS and PaaS environments.
Certero for SaaS See, Manage and Eliminate Over-Spending with your SaaS Subscriptions.

Certero [Do IT] Differently - Technology Led Professional Services

Certero are pioneering the new way that ITAM & SAM services can be delivered.

SAM Managed Services
Expertise and technology to realize your license management & technology governance goals.

Discovery and Inventory
Achieve full visibility of all computers, servers and other IT assets across all platforms and locations. 

ELP and Optimization
Build and deliver ELPs & optimization reports for key software publishers.

SAM Maturity Assessment
Enhance your SAM program with the insight of focused & relevant improvement recommendations. 

Training and Education
Quick & effective knowledge transfer from Certero's licensing and vendor experts. 

Gartner Peer Insights Customers’ Choice

Rated #1 for SAM Customer Satisfaction year after year, after year

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Case Studies 
See how organization around the globe change they way they [Do IT].

We think [and do] IT Differently

We don’t believe in claiming to be something we’re not. We will not do mediocre, average, indifferent, or outdated. We are different and will do it differently.

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