fbpx

The Evolution of SAM

21 Nov 2016

How is SAM evolving? And what does this mean for businesses?

 

Since growing in adoption, the reasons why organizations implement Software Asset Management (SAM) have been changing quite radically over the years. These changes have been brought about by a mixture of internal and external factors acting on enterprises, causing them to continually refine and update the required outcomes of their SAM activities.

The fact remains that you’re never actually ‘done’ when it comes to implementing a SAM program. SAM is continually evolving and organizations need to recognize and embrace this if they are to fully realize all the potential opportunities and benefits.

 

SAM and the Development of Software Audits

It could be argued that SAM really began with the introduction of the PC and the advent of mass software being used across large organizations. This would take us back to the 1980’s, and to be fair the circumstances and technology around then are a long way from where we are now.

It was not until the early part of the current century that SAM became more widely known with the introduction of ITIL V2 and its subsequent formalization. Although, the real accelerator to implement it was caused by an external factor – the financial crash of 2008. As a result of this, software vendors, looking to protect their margins, latched onto the fact that is easier to get more revenue out of existing customers than try to innovate with their product development and find new ones.

The tool software vendors used to achieve this was their legal right to audit to prove non-compliance of license agreements. And, sure enough, due to the complex and Byzantine agreements they had created, coupled with them making it as easy as possible to download and install their software for corporate customers, they were not disappointed with the results.

The vendors took to trying to disguise their audit activity, by cloaking it in ‘SAM Programs’. Sadly, for the uninitiated, this resulted in ‘SAM’ gaining a negative association with ‘cost’ and ‘pain’. Of course the opposite is true, but misinterpretation of the ‘S’ word was probably responsible for many organizations failing to become early adopters and missing the opportunity to take advantage of all the benefits.

 

The Growth of SAM and Compliance

Eventually organizations stopped using SAM just as an audit response mechanism and it moved into more of a protection/defence mechanism, aimed at maintaining compliance. This was achieved through the introduction of enhanced control and management. At the same time the ability to monitor actual usage led to improved utilization, eliminated over-licensing and significantly reduced costs. This was the point at which organizations realized SAM delivered value in its own right.

The initial focus was all around the desktop, but then we saw the advent of ‘enterprise’ SAM and solutions which could deliver the same compliance, cost and utilization improvements for licensing in the datacentre.

Then Cloud came along… and Mobility…

 

License Optimization and the Cloud

In its simplest form, the easiest way to remain compliant is to buy more licenses than you need. While this will make you popular with your software vendors, it is obviously not the best way of doing things and can cost you significantly more than you need to spend!

This is particularly the case with cloud-based software. All the major vendors are moving to this subscription-based model – with some more aggressive about it than others. This makes it easier for them to ensure you are compliant – as your users cannot access the software without a valid license.

However, many organizations do not want to hinder their employees being able to do their job, due to not being able to access critical software. This then leads to over-licensing, leading to unnecessary cost.

Coupled with this is the fact that – despite what the software vendors are saying and recent trends might allude to – there will always be desktop-based software that will need managing. So the cloud does not make license management and optimization go way, just more  varied and complex; so license optimization will always be a key driver for SAM.

As a result, we find organizations with the highest levels of SAM maturity are those with a recognized, fully utilized, tool-based SAM solution which maintains compliance, eliminates risk, controls cost and optimizes utilization across the entire IT estate (including desktop, datacentre and mobile devices), whether in an on premises, Cloud or hybrid environment.

 

SAM, Big Data and the IoT

The fact is that when a SAM program is done properly (and we don’t mean using something like SCCM to produce the bare minimum of information) it delivers a raft of detailed data that can be used to provide the insights to transform not only the use of IT, but the business as a whole.

Big data and the Internet of Things (IoT) are considered to be the future and SAM locks firmly into this vision. The information it will produce, on not only what software is installed but what is used and who uses it and on what hardware, will enable you to understand more fully how your technology investment can be maximized. This in turn will ensure that the entire business benefits by having IT systems that are both rationalized (only buying and using what you need – no more and no less) and are capable of transforming the business to allow it to be agile enough to meet future challenges.

Big Data and SAM

The best SAM tools don’t just capture data relating to software assets and licensing; they also capture detailed key inventory data relating to the hardware it resides on. Increasingly organizations are utilizing this data to assist decision making and enhance planning in relation to future technology investments. The success of Cloud Transformation, Enterprise Mobility, Security and Data Management strategies, to name a few, are all underpinned by the ability to access accurate information relating to the deployment, nature and utilization of existing assets.

Further to this, we’re seeing SAM integrating with IT service management tools which in turn will allow IT departments to accurately pinpoint and resolve faults or issues, thereby improving productivity, responsiveness and end-user satisfaction.

That has to be it right? Evolution of SAM realized? Not quite…

IoT and SAM

We’ve already partially considered the big data element, but IoT takes things to another level. Inventory, usage and location data relating to a plethora of connected assets, their users and associated interactions with internal and external systems, networks and channels, presents an unprecedented opportunity to map, model and interpret relationships and patterns to aid forecasting, assist in planning and decision making, and ultimately lead to organizational and competitive advantage and, hopefully, happier customers!

So, if you have not yet taken the first steps on the SAM road, because you have not yet been (and do not fear being) audited, now may be a good time to revisit it. The advantages of implementation will enable your business to cope with the likely revolution caused by Big data and the IoT.

If you are looking to start out on SAM and want to find out more, or have already implemented it and would like to find out how to take it to the next step, please get in touch.

Ready to Speak to the Team that Makes Our Customers So Happy?

[software-as-a-service] Digital Transformation

Certero help organizations Digitally Transform their outdated operations and technologies in days and weeks not years. All of Certero’s solutions can be delivered as SaaS.

Certero Unified Platform
Learn more about Certero’s truly unique ‘unified’ platform.

Digital Transformation Edition
Transform in days and weeks, not months and years, start your journey now.

Verified Oracle LMS/GLAS Solution
Verified LMS (License Management Services), now GLAS (Global Licensing & Advisory Services) solution.

SaaS & Cloud Management
Manage Bill Shock, Cloud Sprawl, Toxic Consumption.

Enterprise Standard Edition – ITAM / SAM for Wintel
Default solution to manage ITAM/SAM for a Wintel environment. 

Enterprise Premium Edition – ITAM / SAM for Wintel
All you need in one place to manage your ITAM/SAM for a Wintel & Citrix environment. 

Datacenter
Stand-a-lone or holistic solutions for IBM, SAP and Oracle.

Software License Compliance
One Stop Shop, products and services for any solution – all in one

Business Intelligence Solution
See how to turn DATA into INFORMATION then transform into KNOWLEDGE, all in a few clicks. 

IT Asset Visibility
Find out: What do I own? Where is it located? Who is using it?

ITSM & CMDB Integration 
Populating the CMDB with ‘Quality’ asset information is more critical than ever

Everything in One place, True Unification
IT Hardware, Software, SaaS and Cloud Asset Management products that can run ‘stand-a-lone’ or ‘holistically’ and optimally together as a single solution, no dependencies. True unification across all asset and platforms and all delivered as SaaS. All of Certero’s products have the best TTV (Time to Value) by some distance.
Certero for Enterprise ITAM
Networks, printers, routers, Wintel, Mac, Linux, zLinux, Unix, all virtualizations and much more…

Certero for Enterprise SAM
Focused on Wintel software vendors, including automated solutions for Microsoft, Adobe and much more…

Certero App Centre 
Enterprise ‘Application Portal’ for Self-Service application provisioning.

Certero for Mobile
Go beyond standard MDM and deliver full management and security for your mobile workforce.

Certero SRDB (Software Recognition)
Transform raw software inventory data into actionable intelligence about application usage and licensing.

Certero for Oracle 
Optimize your Oracle Database, Middleware and E-Business Suite applications.

Certero for IBM
Discover and manage all IBM software & entitlements across the network. Dual Inventory, ILMT and Certero.

Certero for SAP Applications
Managing and automating the analysis of complex SAP named user and engine licenses across your estate. 

Passworks
An intuitive self-service password reset solution that can reduce service desk calls by 30%. 

PowerStudio
PC Power Management solution. Save money and reduce your carbon footprint. 

Certero for Cloud
Visibility, governance, reporting and control to IaaS and PaaS environments.
Certero for SaaS
See, Manage and Eliminate Over-Spending with your SaaS Subscriptions.

Certero [Do IT] Differently – Technology Led Professional Services

Certero are pioneering the new way that ITAM & SAM services can be delivered.

SAM Managed Services
Expertise and technology to realize your license management & technology governance goals.

Discovery and Inventory
Achieve full visibility of all computers, servers and other IT assets across all platforms and locations. 

ELP and Optimization
Build and deliver ELPs & optimization reports for key software publishers.

SAM Maturity Assessment
Enhance your SAM program with the insight of focused & relevant improvement recommendations. 

Training and Education
Quick & effective knowledge transfer from Certero’s licensing and vendor experts. 

Gartner Peer Insights Customers’ Choice

Rated #1 for SAM Customer Satisfaction year after year, after year

Blog
For the latest in ITAM, SAM, Cloud and SaaS Asset Management

White Papers and eBooks 
Download the latest white papers and eBooks for key insights and guides.

News
Read the latest news from Certero and the industry.

Events and Webinars
Keep up to date with Certero’s latest webinars and events.

 

Videos
View our range of product videos, webinars and customer case studies. 

Data Sheets
Download our datasheets which highlight the key benefits and features of our world class products and services. 

Case Studies 
See how organization around the globe change they way they [Do IT].

We think [and do] IT Differently.

We don’t believe in claiming to be something we’re not. We will not do mediocre, average, indifferent, or outdated. We are different and will do it differently.

About Us
Get to know us more

Our Story
See how our approach is different

Our Journey
A timeline of events

Our Vision, Mission and Purpose
Mission, Purpose and Values

Careers
Browse our current roles

Locations
Find our nearest location