With so many different tools that can be integrated from the Salesforce.com AppExchange, the potential for unmanageable complexity is enormous. Over time, many Salesforce.com applications evolve into a central system to manage finance, operations, IT, support and administration, in addition to sales and marketing. This ever-expanding complexity creates a wide range of challenges for organizations.
Below are some of the more common challenges experienced by organizations, which push up license costs and create ongoing management problems for CRM administrators:
Paying for unused licenses that have not been re-harvested or purchasing higher level subscriptions that are not required.
Failing to manage multiple instances of Salesforce.com due to fragmented data sets and no single pane of glass visibility.
Apps and Plugins
Cloud sprawl within Salesforce.com as a result of uncontrolled installation of apps and plugins from the AppExchange portal.
Exceeding Salesforce.com limits for storage, fields, APIs and more, causing temporary automation process failures.
Using obsolete, unsuppressed data for sales and marketing campaigns, resulting in unreliable performance metrics.
Users and Roles
Poorly configured systems that grant higher levels of access and permissions to users that should not have them.
Delivered in the cloud or on-premise, with out-of-the-box automation, a single source of granular data and advanced analytics, Certero for Cloud gives you single pane of glass visibility of your applications and full control over your cloud IT expenditure, making it the world’s most advanced and modern Cloud Asset Management solution.
Certero for Cloud’s Salesforce license management and optimization module removes all of the problems associated with administering the platform, by giving you greater power and control to optimize your licenses, users, storage, data, apps and more.
Manage & Optimize Licenses
Visibility Across All User Activity
Manage Users & their Roles
Manage All Salesforce.com Instances
Manage All Profiles, Objects & Permissions
Control Integrated Applications
Visibility of System Limitations
Identify Obsolete Data
Improve visibility and governance of multiple Salesforce.com instances from one single application
Eliminate overspending on unused or oversubscribed licenses
Improve sales and marketing performance by identifying obsolete data for suppression
Safeguard automated processes to protect data integrity and business performance
Improve the efficiency and effectiveness of your CRM system and its processes
Protect access to CRM data, applications, permissions and processes across the enterprise
Automate the consolidation of user, license, role and profile data into one area