ITSM & CMDB Integrations
Certero’s advanced discovery & inventory capabilities are ideal for populating the
CMDB & providing detailed IT asset information to any kind of IT Service Desk
Integrate your ITSM tool with ITAM and SAM functionality from Certero
A fundamental requirement of an effective CMDB or ITSM solution is the ability to populate it with comprehensive IT asset information from across the network. Yet the majority of CMDB implementations fail and service desk operatives are often operating blind when it comes to the assets being used by staff.
Certero makes populating the CMDB with a wide range of Configuration Items (hardware and software assets) and providing help desk staff with access to full information on users’ IT equipment and usage a reality.
Certero brings many benefits to your ITSM system
Accelerate problem resolution times
Improve end user experience
Improve service desk staff productivity
Reduce the cost of service delivery
The most efficient & effective way to populate the service desk with inventory
Multi-platform inventory & discovery
From windows PCs and laptops to Unix/Linux servers, android phones to IP telephones, printers and switches, Certero finds all types of devices on the network.
Agent & Agent-less scanning
Speed up problem resolution and avoid change control challenges by using agent-less scanning. Deploy agents directly without the need for third-party distribution software.
Software normalization
Ensure all software captured in the CDMB or ITSM application is normalized for easy recognition and management.
RESTful API
Using the powerful OData protocol, the Certero API provides granular level data from any Certero solution in a convenient JSON format, for easier population of ITSM solutions, CMDB’s, Excel, Power BI and many more.
Beyond ITSM: creating an integrated ITSM/ITAM/SAM solution
In addition to the most comprehensive IT asset discovery and inventory capabilities, the Certero Unified Platform offers advanced ITAM and SAM functionalities, which can dramatically increase your organization’s technology governance capabilities and improve the ability of your service desk staff to deliver value to the organization. Certero’s wider capabilities include:
Why your ITSM inventory tool is letting you down
Most discovery and inventory tools that ship as standard with ITSM tools just aren’t up to the job, with limited discovery capabilities, platform coverage, software usage metering, restrictive support of software publishers and ineffective software recognition and normalization:
| Discover new devices | Windows | Non-Windows | Network Devices | Software Recognition | Support for Enterprise Software | Hardware Lifecycle Management | Software License Management | |
| ITSM inventory | ✘ | ✔ | ✘ | ✘ | ? | ? | ? | ? |
| Certero | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
To truly make your ITSM solution the center of your IT operations, you need a more effective inventory solution, the ability to manage the entire lifecycle of hardware assets and the ability to manage software licensing. All of which you get with Certero.
