ITSM & CMDB Integrations

Certero’s advanced discovery & inventory capabilities are ideal for populating the

CMDB & providing detailed IT asset information to any kind of IT Service Desk 

Integrate your ITSM tool with ITAM and SAM functionality from Certero

A fundamental requirement of an effective CMDB or ITSM solution is the ability to populate it with comprehensive IT asset information from across the network.  Yet the majority of CMDB implementations fail and service desk operatives are often operating blind when it comes to the assets being used by staff. 

Certero makes populating the CMDB with a wide range of Configuration Items (hardware and software assets) and providing help desk staff with access to full information on users’ IT equipment and usage a reality.    

Certero brings many benefits to your ITSM system

Accelerate problem resolution times 

Improve end user experience

Improve service desk staff productivity

Reduce the cost of service delivery

The most efficient & effective way to populate the service desk with inventory

Multi-platform inventory & discovery

From windows PCs and laptops to Unix/Linux servers, android phones to IP telephones, printers and switches, Certero finds all types of devices on the network.

Agent & Agent-less scanning

Speed up problem resolution and avoid change control challenges by using agent-less scanning. Deploy agents directly without the need for third-party distribution software.

Software normalization

Ensure all software captured in the CMDB or ITSM application is normalized for easy recognition and management.


Using the powerful OData protocol, the Certero API provides granular level data from any Certero solution in a convenient JSON format, for easier population of ITSM solutions, CMDB’s, Excel, Power BI and many more.

Beyond ITSM: creating an integrated ITSM/ITAM/SAM solution

In addition to the most comprehensive IT asset discovery and inventory capabilities, the Certero Unified Platform offers advanced ITAM and SAM functionalities, which can dramatically increase your organization’s technology governance capabilities and improve the ability of your service desk staff to deliver value to the organization.  Certero’s wider capabilities include: 

Hardware Lifecycle Management – from procurement to disposal, track hardware asset status, configuration, location, usage and more.  
Software Asset Management – manage and optimize licensing for not only desktop vendors but expensive enterprise software applications
Self-Service – from password reset to populating the enterprise app-store, help users self-serve their basic IT needs  

Why your ITSM inventory tool is letting you down

Most discovery and inventory tools that ship as standard with ITSM tools just aren’t up to the job, with limited discovery capabilities, platform coverage, software usage metering, restrictive support of software publishers and ineffective software recognition and normalization:  

  Discover new devices  Windows  Non-Windows  Network Devices  Software Recognition  Support for Enterprise Software  Hardware Lifecycle Management  Software License Management 
ITSM inventory  ?  ?  ?  ? 
Certero   ✔ 


To truly make your ITSM solution the center of your IT operations, you need a more effective inventory solution, the ability to manage the entire lifecycle of hardware assets and the ability to manage software licensing.  All of which you get with Certero.  

Discover how Certero solutions can help you meet your ITSM challenges

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Certero’s [software-as-a-service] Solution

Certero help organizations transform their outdated operations and technologies in days and weeks not years. All of Certero’s solutions can be delivered as SaaS with no loss of functionality. 

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Default solution to manage ITAM/SAM for a Wintel environment. 

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All you need in one place to manage your ITAM/SAM for a Wintel & Citrix environment. 

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ITSM & CMDB Integration 
Populating the CMDB with ‘Quality’ asset information is more critical than ever

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Everything in One place, True Unification

IT Hardware, Software, SaaS and Cloud Asset Management products that can run ‘stand-a-lone’ or ‘holistically’ and optimally together as a single solution, no dependencies. True unification across all asset and platforms and all delivered as SaaS. All of Certero’s products have the best TTV (Time to Value) by some distance.

Certero for Enterprise ITAM
Networks, printers, routers, Wintel, Mac, Linux, zLinux, Unix, all virtualizations and much more….

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Go beyond standard MDM and deliver full management and security for your mobile workforce.

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Transform raw software inventory data into actionable intelligence about application usage and licensing.

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Optimize your Oracle Database, Middleware and E-Business Suite applications.

Certero for IBM
Discover and manage all IBM software & entitlements across the network. Dual Inventory, ILMT and Certero.

Certero for SAP Applications
Managing and automating the analysis of complex SAP named user and engine licenses across your estate. 

An intuitive self-service password reset solution that can reduce service desk calls by 30%. 

PC Power Management solution. Save money and reduce your carbon footprint. 

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Rated #1 for SAM Customer Satisfaction year after year, after year

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