Certero - ITSM CMDB Integrations
Certero provides a superior, ‘single source of the truth’ understanding of IT devices and software everywhere.
Find out how a simple integration with Certero can take your ITSM CMDB population to the next level.
Great IT Service Management runs on good information
The capture of Configuration Items (CI) has always been a challenge using native network discovery tools within IT Service Desks, leading to uncertainty, and the risk of making critical decisions off incomplete or inaccurate data.
Common ITSM inventory challenges include difficulties with labourious configuration, fundamental blind spots and inability to really capture, recognise, understand and secure software.
This doesn’t need to be a challenge however, as accurately capturing a full and detailed view of IT’s hardware and software both on and off networks is at the core of what Certero does. Without this IT intelligence, Certero wouldn’t be the world’s leading Software Asset Management solution.
Depth & Detail - The difference between Certero & ITSM inventory
Tools vary, but generally ITSM solutions have a less sophisticated approach to capturing and understanding software than a combined ITAM and SAM solution like Certero:
| Auto-discover new devices | Windows | Non-Windows (Mac, Linux, Unix etc.) | Discover network devices | Automated software recognition* | Support for enterprise software (IBM, Oracle, SAP etc.) | Ability to manage remote devices | Intelligent software licensing | |
| ITSM inventory | ✘ | ✔ | ✘ | ✘ | ? | ? | ✘ | ? |
| Certero | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
*Software recognition is the process of applying intelligence to discovered software components to understand precise software versions and editions – down to the level of minor versions, KB files and patch levels. This information is critical to managing software licensing and identifying any software with potential security vulnerabilities.
Reduce overheads & increase 'time-to-value'
…with the easiest, most efficient & effective way to populate the service desk with inventory.
Multi-platform inventory & discovery
From windows PCs and laptops to Unix/Linux servers, android phones to IP telephones, printers and switches, Certero finds all types of devices on the network.
Agent & Agent-less scanning
Agent-less scanning may be fast but it can leave plenty of gaps in inventory and with flexible and remote working practices, it can be harder than ever to keep users, devices, software and your data in-view. With Certero, you can simply manage all of your devices, everywhere.
Software normalization
Ensure all software captured in the CMDB or ITSM application is normalized into meaningful products, versions and editions for easy recognition and management.
RESTful API
Using the powerful OData protocol, the Certero API provides granular level data from any Certero solution in a convenient JSON format, for easier population of ITSM solutions, CMDB’s, Excel, Power BI and many more.
Good data, ready to go
The ease with which Certero can be implemented and up and running providing the data you need, is unprecedented. It’s fast. Meeting the Config. items / CMDB need quickly, whilst also providing a single authoritative data source for ITAM, SAM, security, operations and much, much more…
Certero brings many benefits to your ITSM system...
Accelerated problem resolution times
Improved end user experience
Improved service desk staff productivity
Reduced cost of service delivery
100% of Gartner® Peer InsightsTM Reviewers Would Recommend Certero for Software Asset Management Tools, March 2024.
Don’t just take our word for it – check out why customers on Gartner Peer Insights rate their expierences with Certero higher than any major SAM vendor…
Beyond ITSM: creating an integrated ITSM/ITAM/SAM solution
In addition to the most comprehensive IT asset discovery and inventory capability, the Certero Unified Platform offers advanced ITAM and SAM, which can dramatically increase your organization’s technology governance capability and improve the ability of your service desk staff to deliver value to the organization.
Certero’s wider capabilities include:
Hardware Lifecycle Management – from procurement to disposal, track hardware asset status, configuration, location, usage and more.
Software Asset Management – manage and optimize licensing for not only desktop vendors but expensive enterprise software investments.
SaaS Discovery (Shadow IT) & SaaS Optimization – Certero for SaaS has the ability to discover evidence of web apps in use across your organization and to optimize the usage of approved SaaS products, enabling huge cost savings.
Self-Service – from password reset to populating the enterprise app-store, help users self-serve their basic IT needs.
As part of the Unified Platform, Certero offers a suite of products to give you centralized visibility and control, enhancing ITSM in harmony with enterprise-class ITAM
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Discover how Certero solutions can help you meet your ITSM challenges
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