Enable users to efficiently browse, request and receive the software they need in minutes
For organizations looking towards automated technology to help to reduce IT support costs whilst simultaneously increasing responsiveness and the availability of services to users 24/7. The Certero App-Centre self-service software portal empowers users to help themselves, whilst also helping to maintain compliance by controlling and standardizing software deployed across the organization.
Full Automation for Windows and Mac
Certero App-Centre modernizes the way IT delivers software by providing a powerful, automated process from the employee’s request, through to approval (if required). The delivery of software is quick and simple and, when used in tandem with Certero for Enterprise SAM, the organization’s Effective License Position (ELP) is dynamically updated.
Certero App-Centre allows for only approved software to be presented to users according to a set of easily defined criteria, such as applications that are relevant to a specific job role or management positions within the business. This ensures enterprises maintain control whilst at the same time do not adversely affect employee satisfaction.
Flexible Deployment with Certero or SCCM
Certero App-Centre utilizes the Certero for Enterprise SAM distribution feature or can integrate with Microsoft System Center Configuration Manager (SCCM), leveraging the software deployment capabilities to deliver each application quickly and reliably.
Powerful and Dynamic Reporting
Certero App-Centre features Certero’s powerful, in-built reporting engine, Acquantia, that provides the ability to report easily on software requests, approvals, installations and purchases.
Managers can set alerts to measure impact and success criteria systematically, sharing business intelligence with which sound decisions can be made on software licensing and usage across the enterprise.
Integration with any ITSM or SAM Tool
Integration with Certero for Enterprise SAM allows available licenses to be deployed via Certero App-Centre, minimizing overspend on software licenses and maintaining SAM best practices.
Integration with the most popular ITSM systems ensures full visibility of actions performed by Certero App-Centre, recorded automatically via a ticketing system to remain fully auditable, complementing ITIL principles.
Simple-to-use User Interface
Intelligent filtering presents users with intuitive ways to find the software they need through a self-service employee portal. From selecting titles by function, description, product name, customized tags or the already familiar product icons, it couldn’t be easier to find what you need; simply click and receive the software in seconds.
Simple Approval Process
Certero App-Centre provides an intelligence-base to ensure that only relevant requests are automatically emailed to the appropriate business managers for approval, according to the user and the application required.
Whether a request for an application requires approval before being fulfilled may depend on factors, such as the potential cost of the software and whether the application is appropriate for the user’s role within the business. For example, Adobe Reader may not have an associated cost and therefore not require approval, whereas AutoCAD software could require approval from either a Line Manager, SAM Manager or the budget holder before being fulfilled.
With Certero App-Centre, all activities are fully auditable if required. Administrators have the ability to view an audit trail of all the previous applications that have been requested, users also have the added capability to check the status of their requests at any time.
Reduce IT support costs
Control and standardize software deployed across complex enterprise environments
Increase responsiveness to IT services requests
Empower users to help themselves, anywhere, anytime
Gain real-time business intelligence on software requests and deployments
Why you should be looking at implementing an enterprise app store?
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