Digital Transformation: How Older ITAM, SAM and CAM Tools Have Fallen Behind Next Generation Solutions

Digital Transformation strategies require fast delivery of high quality ITAM, SAM and CAM outputs, but older tools simply cannot cope

The objective of SAM tools was initially vendor compliance but this later shifted to software license optimization, where tool sets focused entirely on software licensing data. What this means is large amounts IT hardware inventory data and associated value were not included, in fact in most cases simply discarded. Without complete and comprehensive ITAM, organizations were left with significant gaps in their data and an inability to fully analyse and govern their IT ecosystems. Over time, as PCs, laptops, mobiles and other devices became the norm, legacy ITAM products were exposed for having more and more gaps, and soon started to struggle to deliver the data businesses needed – creating ever greater problems.

All this creates a labyrinth of legacy that has negative impacts on the ability to deliver what customers and their businesses require. Over time, the consequence has been an erosion of trust in tool vendors and their products. A common perception now is that ITAM, SAM and CAM tools cannot deliver what they promise and what customers expect. As a result, businesses try turning to SAM ‘specialist’ service providers, but these organizations are limited by the same legacy tools or even worse, rely on people and processes to deliver their service. This approach is very inefficient and difficult to scale, and produces inconsistent results. While it is difficult to replicate ‘people’, it is easy to replicate technology – ones and zeros. So, the ‘services/people’ approach has just as many flaws as the legacy tools, if not more.

Today, if you are making the strategic move to the cloud, older ITAM, SAM and CAM tools can only ‘partially’ support you. While some vendors are able to provide SaaS based SAM tools, they cannot provide ITAM in the cloud and if they claim they can it will only be for a reduce ‘scope’ of platforms, i.e. Wintel but not the Datacenter or mobile. If you want greater governance of your IT ecosystem, you need ITAM data and will eventually be forced to adopt an on-premises tool. In order to avoid losing functionality, you will have to compromise regarding how your solutions are delivered, which means part SaaS and part on-premises. When your strategy is to move to the cloud, this kind of compromise is far from satisfactory.

Similarly, one of the biggest impact areas is Digital Transformation and the management of technological change programs, which rely of fast delivery of ITAM, SAM and CAM data. Manual processes slow down the delivery of these outputs and increase the risk of human error, acting as an anchor on your Digital Transformation strategy. Where beating your competitors to market is mission critical, being slowed down by older tools is simply not acceptable.

With so many problems and limitations, why do organizations continue to purchase older, legacy ITAM, SAM and CAM tools that take a long time to deliver poor results, require people to perform manual processes and ultimately cost businesses more?

In this white paper we will explore:

  • The History of Legacy ITAM, SAM and CAM Tools
  • What these Tools Can and Cannot Do
  • How this Impacts Digital Transformation
  • Next Generation ITAM, SAM and CAM Solutions
  • What Organizations Can Do Next

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