Clarity over Oracle Middleware

Multinational Defense Contractor with Complex Structure Achieves Clarity & Control with Certero ELP Service

Company Profile

Product:     Certero for Oracle

                   Certero ELP & Optimization SAM Service

Industry:    Defense Engineering Services

Locations:  Global

Devices:     30,000+



The Challenge

As an existing Certero customer, the highly-secure organization already had Certero for Oracle deployed to their IT estate. With the inhouse skills and leading technology they felt confident that they had full control and visibility of their Oracle database estate but were less confident when it came to Oracle Middleware. They had identified a gap in their in-house expertise with Oracle Middleware and recognized that they needed additional support and expertise to get to an informed position of confidence.

Insufficient Visibility

The customer highlighted having particular headaches with deciphering where and how Oracle Middleware products were being used, as Middleware is notorious for being complex, difficult to detect and challenging to accurately identify. This is because there are a lot of moving parts with Oracle Middleware and some of those moving parts are common to many, many individual products.

Identifying Middleware commonly relied upon self-declaration and individual stakeholder knowledge. The lack of centralized visibility compounded the challenge on top of the businesses’ complex scale, their history of acquisitions and dealing with a suite of products that are already notoriously difficult to find and accurately identify amongst so many other Oracle products in use.

Third Party Products

Where the customer knew they had Middleware deployed, they knew that some of it was installed via 3rd parties. The challenge was deciphering what licensing went with each product, knowing what to ask the 3rd parties to understand whether it was themselves or the third party that were responsible for the license and whether they had a shortfall.

With this in-mind and also mindful that an audit letter could appear at any time, they required a partner who could help bring some clarity to the situation.

Therefore, the requirement undertaken by Certero’s SAM team using the Certero for Oracle solution, was to fully document and understand both the full use Middleware products and the 3rd party deployments.


The Solution

Certero’s Technology-Led Services approach, utilizes Certero’s uniquely advanced Software Asset Management technology to automate many of the complex data-driven tasks throughout SAM processes, enabling SAM consultant’s expertise to be focused more on the high-value tasks that deliver value to the business.

Giving them full visibility of the IT estate, the Certero’s SAM team worked through a systematic process to decipher the components for each middleware deployment and then match that to existing licensing, whilst analyzing all of the businesses’ related contractual information to gain a full and clear understanding.

The challenge then for Certero’s Oracle licensing specialists was one that the technology could not perform; knowing precisely what to ask the 3rd parties in order to understand the licensing that went with each product. This would help to determine if it was the responsibility of the 3rd party or the customer and what that might mean for future compliance.

Certero provided the customer with suggestions for assurances to obtain from 3rd parties, so that the liability in each case was clearly defined. Also, strategic recommendations were made to cover the gaps where licensing was missing, to correct and eliminate risk in the most optimal way for the customer.

This helped the customer to gain a clear understanding that wasn’t subjective to any one individual stakeholder and would prepare them and eliminate the risk of surprises when undergoing their next, inevitable Oracle audit.



The Results

  • Full identification of Risk present with all Oracle Database, Middleware and E-Business Suite software deployed across the business
  • Strategic, clear advice to correct and optimize Oracle licensing
  • Knowledge transfer and creation of a documented, centralized understanding of Oracle, including Middleware
  • Assurance of control and clearly defined and agreed boundaries between the customer and the 3rd party’s obligations with Oracle



    Ready to Speak to the Team that Makes Our Customers So Happy?

    Certero’s [software-as-a-service] Solution

    Certero help organizations transform their outdated operations and technologies in days and weeks not years. All of Certero’s solutions can be delivered as SaaS with no loss of functionality. 

    Certero Unified Platform
    Learn more about Certero’s truly unique ‘unified’ platform.

    Digital Transformation Edition
    Transform in days and weeks, not months and years, start your journey now.

    Verified Oracle LMS/GLAS Solution
    Verified LMS (License Management Services), now GLAS (Global Licensing & Advisory Services) solution.

    Cloud Management
    Manage Visibility, Cost and Governance of your Cloud Resources 

    Enterprise Standard Edition – ITAM / SAM for Wintel
    Default solution to manage ITAM/SAM for a Wintel environment. 

    Enterprise Premium Edition – ITAM / SAM for Wintel
    All you need in one place to manage your ITAM/SAM for a Wintel & Citrix environment. 

    Stand-a-lone or holistic solutions for IBM, SAP and Oracle.

    Software License Compliance
    One Stop Shop, products and services for any solution – all in one

    Business Intelligence Solution
    See how to turn DATA into INFORMATION then transform into KNOWLEDGE, all in a few clicks. 

    IT Asset Visibility
    Find out: What do I own? Where is it located? Who is using it?

    ITSM & CMDB Integration 
    Populating the CMDB with ‘Quality’ asset information is more critical than ever

    SaaS Subscription Management
    Discover, manage and optimize your SaaS investments.

    Everything in One place, True Unification

    IT Hardware, Software, SaaS and Cloud Asset Management products that can run ‘stand-a-lone’ or ‘holistically’ and optimally together as a single solution, no dependencies. True unification across all asset and platforms and all delivered as SaaS. All of Certero’s products have the best TTV (Time to Value) by some distance.

    Certero for Enterprise ITAM
    Networks, printers, routers, Wintel, Mac, Linux, zLinux, Unix, all virtualizations and much more….

    Certero for Enterprise SAM
    Focused on Wintel software vendors, including automated solutions for Microsoft, Adobe and much more…

    Certero App Centre 
    Enterprise ‘Application Portal’ for Self-Service application provisioning.

    Certero for Mobile
    Go beyond standard MDM and deliver full management and security for your mobile workforce.

    Certero SRDB (Software Recognition)
    Transform raw software inventory data into actionable intelligence about application usage and licensing.

    Certero for Oracle 
    Optimize your Oracle Database, Middleware and E-Business Suite applications.

    Certero for IBM
    Discover and manage all IBM software & entitlements across the network. Dual Inventory, ILMT and Certero.

    Certero for SAP Applications
    Managing and automating the analysis of complex SAP named user and engine licenses across your estate. 

    An intuitive self-service password reset solution that can reduce service desk calls by 30%. 

    PC Power Management solution. Save money and reduce your carbon footprint. 

    Certero Channel Partner Program

    Our Partner Program opens up Certero solutions to a global network of partners – enabling customers to work with the trusted solution and service providers that know them best.

    Join the Partner Program
    Information on tiers and ease of doing business.

    Deal Registrations 
    Submit your deal-registrations.

    Launching the Program
    Highest-rated major SAM vendor on Gartner Peer Insights, launch global Partner Program.

    Gartner Peer Insights Customers’ Choice

    Rated #1 for SAM Customer Satisfaction year after year, after year

    For the latest in ITAM, SAM, Cloud and SaaS Asset Management

    White Papers and eBooks 
    Download the latest white papers and eBooks for key insights and guides.

    Read the latest news from Certero and the industry.

    Events and Webinars
    Keep up to date with Certero’s latest webinars and events.


    View our range of product videos, webinars and customer case studies. 

    Data Sheets
    Download our datasheets which highlight the key benefits and features of our world class products and services. 

    Case Studies 
    See how organization around the globe change they way they [Do IT].

    We think [and do] IT Differently

    We don’t believe in claiming to be something we’re not. We will not do mediocre, average, indifferent, or outdated. We are different and will do it differently.

    About Us
    Get to know us more

    Our Story
    See how our approach is different

    Our Journey
    A timeline of events

    Our Vision, Mission and Purpose
    Mission, Purpose and Values

    Browse our current roles

    Find our nearest location