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Gain a Complete IT View: Integrating ITSM with SAM

Gain a Complete IT View: Integrating ITSM with SAM Home / Expert Advice / Gain a Complete IT View: Integrating ITSM with SAM   David Graham, Principal Consultant, Certero Originally posted in October 2017, revised in December 2019. Do you spend more time than...

Quality Over Quantity: The Art of Software Data Normalization

Quality Over Quantity: The Art of Software Data Normalization Software normalization (or recognition as it’s also known) isn’t particularly new, but it’s becoming an increasingly hot topic from an ITSM perspective, driven by demands for normalized software data to...

The Power of a Single Platform for Delivering Advanced SAM

The Power of a Single Platform for Delivering Advanced SAM As IT infrastructures have continued to develop and increase in complexity over time, so have the challenges of managing the associated hardware and software assets.   Successfully addressing these...

Ten Things You Need from a SAM Services Provider

Ten Things You Need from a SAM Services Provider If you’re looking to realize all the benefits of an advanced SAM program you’ll need a combination of effective technology (in the form of a tool or tools) and process (in the form of services delivered either by...