Growth outran the database
The group grew quickly, and its hybrid IT and its user base grew with it. Devices were tracked in an Access database, monitored and maintained by hand. By the time a project finished, the record of it was already out of date.
Support carried the same cost. When an employee reported a fault, the IT team had no dependable way to identify the machine in front of them. They talked the caller through a laborious IP config process first, before anyone could start on the actual problem.
As the business kept growing, the gap widened with it. The IT team won internal backing to review the market for hardware asset management that would improve governance by giving them real visibility and control.
Discovery was the deciding factor
Of everything considered, CerteroX ITAM was the only one that met every requirement. The requirement that mattered most was discovery: the team wanted the most comprehensive hardware inventory they could get, and they wanted it gathered automatically.
That is what they have. Discovery runs continuously, so inventory data stays current without anyone maintaining it. A device is found in a few clicks, and support gets to the fix rather than to the IP config.
The interface put the same information in front of everyone who needed it. Software editions, compatibility and patch status are all checked from one place, across every platform in use.
CerteroX for Enterprise ITAM is well worth the investment. The solutions gave us full visibility of our IT hardware assets across a range of platforms and with the ability to perform detailed analysis, we can customize reports on practically anything. Both products are easy to use and Certero provides really good support so we know that if any issues did arise, we can trust them to quickly and efficiently fix them for us.
— IT Asset Manager
Widening the scope
With governance improved, the team began extending the reach of its hardware inventory. One login now gives a single view of every IT hardware asset across the group, with detailed analysis and interactive reports and dashboards built for the audience that needs them.
Key benefits
- Improved IT governance
- Faster, more efficient IT support
- Greater visibility of patch and update status
- Optimisation decisions backed by current data
- Improved management reporting