SYNC YOUR CERTERO DISCOVERY DATA INTO SERVICENOW AUTOMATICALLY
The Certero ServiceNow integration populates your CMDB with complete, validated asset data from across your entire estate. Set it up in an afternoon. Trust it every day.
The Certero ServiceNow integration gives your IT, operations and compliance teams the accurate CMDB data they need to make confident decisions. No CSV exports. No custom scripts. No maintenance burden. Your discovery data flows into ServiceNow on schedule, validated and deduplicated before CIs are created.
Up to 95% - The CMDB accuracy improvement reported after deployment, turning unreliable data into a trusted foundation for ITSM processes.
Expect to eliminate 20+ hours a week of manual data entry, giving your team capacity back for work that makes an impact.
The Certero ServiceNow Integration is a certified app that automatically syncs your discovery data into your CMDB. It uses the Identification and Reconciliation Engine (IRE) alongside transform maps and staging tables the architecture recommended by ServiceNow to validate and deduplicate every CI before it is created
22 entity types. 140+ field mappings. Across Windows, macOS, Linux and SNMP-discovered network devices.
The Certero ServiceNow integration doesn’t sit in one team’s workflow. It improves data quality across every process that relies on your CMDB. From incident resolution to change management, compliance reporting to refresh planning.
Integrating with your existing Certero solution and ServiceNow instance, the integration provides a continuous, automated data bridge that eliminates manual effort and gives every team a single source of truth.
Complete visibility of your entire hardware and software estate in ServiceNow
Automatic sync (daily, hourly, or on demand)
22 entity types and 140+ field mappings
Staging table validation prevents duplicates before CIs are created
Zero maintenance (no scripts to fix, no regression testing)
ServiceNow certified and compatible with Xanadu, Yokohama, Zurich and future releases
Included with your existing Certero license
Set up in an afternoon. No professional services required.
Data you can trust. Decisions you can prove.
Working with Certero on setting up our servers and sites was a very positive experience, and the training provided was in depth and useful. We are currently using Certero to manage our assets across many sites and for around 4000 users, and this is proving invaluable to manage our fleet. The level of customization is excellent, and the support provided since starting to use Certero has been exemplary, with very fast response times and highly skilled assistance.
The Certero platform provides a true single pane of glass view of all our IT assets, enhancing our technical support capabilities as well as enabling precise financial business decisions.
We have an excellent team in Certero. They responsive and clearly knowledgeable about all things ITAM.
Right from the start Certero demonstrated their customer first ethos and it is clear that this is front and center to everything they do. They are responsive, helpful and try to accommodate our needs as a customer.
Certero for Enterprise SAM is extremely easy to configure, administer and use on a daily basis. It provides us with real time SAM & ITAM information that allows us to make informed decisions quickly & easily across a very complex estate of around 300 UK locations & several different business models. The additional modules that it comes with such as Software Distribution & Patching are truly superb and have been used to replace several other 3rd party products to increase productivity and efficiency. Certero as a business are excellent to deal with, they completely understand your individual requirements & provide excellent on-going support.
Working with Certero has been absolute pleasure, Their teams dedication to excellence and commitment to delivering top-notch service is truly commendable. The level of professionalism and expertise displayed throughout our collaboration has exceeded my expectations, they have consistently proven to be a reliable partner.
How it works
Your team can have this running by the end of the day. No professional services. No project board.
The Certero ServiceNow integration serves multiple roles across organizations.
See the integration in action with a personalised demo.
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