ITSM & CMDB Integration

You can’t manage the IT assets you can’t see

The majority of CMDB implementations fail and service desk operatives are often operating bling when it comes to the assets being used by staff.

Certero makes populating the CMDB a workable reality with a wide range of configuration items (hardware and software assets) and providing help desk staff with access to full information on users’ IT equipment and usage.

The most effective way to populate your service desk with IT inventory

To make your ITSM solution the centre of your IT operations, you need a more effective inventory solution, the ability to manage the entire lifecycle of hardware assets and the ability to manage software licensing. Certero provides all this and more to give you a comprehensive IT asset management capability. Our customer results speak for themselves:

Up to 30% cost avoidance through software license re-harvesting, using accurate usage metering and redeployment.

20–30% of IT spend is wasted due to poor asset visibility; modern ITAM tools reclaim this.

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An ITSM inventory tool that doesn’t let you down

Most discovery and inventory tools that ship as standard with ITSM tools just aren’t up to the job, with limited discovery capabilities, platform coverage, software usage metering, restrictive support of software publishers and ineffective software recognition and normalisation. Find out how Certero delivers on a promise of effective technology governance.

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For enterprise-wide IT inventory management

In addition the the most comprehensive IT asset discovery and inventory capabilities, the Certero Unified Platform offers advanced ITAM and SAM functionalities, which can dramatically increase your organisation’s technology governance capabilities and improve the ability of your service desk to deliver value enterprise-wide.

How We Can Help

Accelerate problem resolution times

Improve end user experience

Improve service desk staff productivity

Reduce service delivery costs

Precision and reliability

See everything. Manage anything

Data you can trust. Decisions you can prove.

Working with Certero on setting up our servers and sites was a very positive experience, and the training provided was in depth and useful. We are currently using Certero to manage our assets across many sites and for around 4000 users, and this is proving invaluable to manage our fleet. The level of customisation is excellent, and the support provided since starting to use Certero has been exemplary, with very fast response times and highly skilled assistance.

IT Network and Server Analyst

Healthcare and Biotech | IT | Hybrid Cloud and On-premises

Successful implementation of Certero

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The Certero platform provides a true single pane of glass view of all our IT assets, enhancing our technical support capabilities as well as enabling precise financial business decisions.

Asset Management Consultant

Healthcare and Biotech | IT Services | Cloud (SaaS or PaaS or IaaS)

Certero provides a true single pane of glass view of all your IT assets.

View Review on Gartner

We have an excellent team in Certero. They responsive and clearly knowledgeable about all things ITAM.

IT Manager

IT Services | IT | Cloud (SaaS or PaaS or IaaS)

Excellent product, with superb support

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Right from the start Certero demonstrated their customer first ethos and it is clear that this is front and center to everything they do. They are responsive, helpful and try to accommodate our needs as a customer.

Software Asset Manager

Services (non-Government) | On-premises | Firm Size 1B - 3B USD

Certero - Customer First SAM

View Review on Gartner

Certero for Enterprise SAM is extremely easy to configure, administer and use on a daily basis. It provides us with real time SAM & ITAM information that allows us to make informed decisions quickly & easily across a very complex estate of around 300 UK locations & several different business models. The additional modules that it comes with such as Software Distribution & Patching are truly superb and have been used to replace several other 3rd party products to increase productivity and efficiency. Certero as a business are excellent to deal with, they completely understand your individual requirements & provide excellent on-going support.

IT Systems Administrator/Systems Engineer

Construction | On-premises | Worked with just the vendor

Certero for Enterprise SAM - A Must Have!

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Working with Cetero has been absolute pleasure, Their teams dedication to excellence and commitment to delivering top-notch service is truly commendable. The level of professionalism and expertise displayed throughout our collaboration has exceeded my expectations, they have consistently proven to be a reliable partner.

IT Infrastructure Team Leader

Manufacturing | IT | Hybrid Cloud and On-premises

Professional and solid tool!

View Review on Gartner

Software normalisation

Ensure all software captured in the CDMB or ITSM application is normalised for easy recognition and management.

RESTful API

Using the powerful OData protocol, the Certero API provides granular level data from any Certero solution in a convenient JSON format, for easier population of ITSM solutions, CMDB’s, Excel, Power BI and many more.

Multi-platform inventory & discovery

From Windows PCs and laptops to Unix/ Linux servers, Android phones to IP telephones, printers and switches, Certero finds all types of devices on your network.

Agent & agentless scanning

Speed up problem resolution and avoid change control challenges by using agentless scanning. Deploy agents directly without the need for third-party distribution software.

Product Explainer Video

How Certero’s Unified Platform keeps you in control of your IT assets

Improve service desk staff productivity

Improved service desk staff productivity through accurate CMDB data, streamlined workflows, and reduced time spent diagnosing incidents.

Reduced cost of service delivery

Reduced cost of service delivery achieved through efficient processes, accurate data, automation, and fewer resources.

Good data, ready to go

The ease with which Certero can be implemented and up and running providing the data you need, is unprecedented. It’s fast. Meeting the Config. items / CMDB need quickly, whilst also providing a single authoritative data source for ITAM, SAM, security, operations and much, much more…

Accelerated resolution times

Reduce service disruptions by enabling quicker identification, diagnosis, and remediation of IT issues.

Let’s see what’s really running in your business

Discover how CerteroX simplifies ITSM and CMDB population by providing teams with complete visibility and control on IT equipment and usage data across complex, hybrid IT landscapes.

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