Industry: Automotive
Locations: United Kingdom
Estate Size: 52 dealerships
Product: CerteroX for Enterprise ITAM
The Challenge
As a very successful business, the automotive group experienced typical pains associated with rapid growth and a continually increasing hybrid IT estate and user base. Originally they were using access database to monitor and manage their devices, but by the time a new project was complete the information was already out of date.
In addition, they had issues around providing tech support. If an employee reported an issue, the IT team would have to talk the individual through a laborious IP config process in order to locate their device.
As the business continued to grow, so did the scale of their challenges so they decided to procure an IT hardware asset management (ITAM) solution. The IT team gained internal support to review the market and find an appropriate solution that could improve governance by providing better visibility and control of IT hardware assets.
Solution and Approach
After considering a range of solutions, the organisation decided CerteroX for Enterprise ITAM was the only one that could deliver against all their requirements. The key requirement was a powerful discovery function that could offer the most comprehensive inventory possible of their IT hardware.
Since implementation, CerteroX for Enterprise ITAM has become their go to tool for problem resolution and support. The discovery process is automated, ensuring inventory data for all hardware assets are continuously up-to-date, enabling the IT team to quickly find devices with a few clicks and deliver faster support to the business.
With its easy to use UI and UX, CerteroX for Enterprise ITAM allowed the IT team to quickly diagnose and solve issues across all hardware assets, and check for common issues such as software editions, compatibility and patch updates.
“CerteroX for Enterprise ITAM is well worth the investment. The solutions gave us full visibility of our IT hardware assets across a range of platforms and with the ability to perform detailed analysis, we can customise reports on practically anything. Both products are easy to use and Certero provides really good support so we know that if any issues did arise, we can trust them to quickly and efficiently fix them for us.”
IT Asset Manager
With improved governance across the IT estate, the team began to broaden the scope of their IT hardware inventory.
This provided the automotive organisation with a single pane of glass view of all IT hardware assets across the organisation, which they could access from a single login to easily perform detailed analysis and build interactive reports and dashboards for a range of different stakeholder groups.
Key Benefits
• Improved IT governance
• Faster, more efficient IT support
• Greater visibility of patch and update status
• Supported optimisation decisions
• Improved management reporting
