Commissioning Support Unit

Commissioning Support Unit gains control of their mobile device growth and scale with Certero for Mobile.

Company profile

Industry: Healthcare & Public Sector

Region: England, UK

Users Supported: Over 10 million people

Clients: 100+ organisations including CCGs, hospital trusts, and GP practices

Products Purchased: Certero for Mobile, Integrated with Certero for Enterprise SAM

The Commissioning Support Unit provides expert support and advice to help clinical commissioners and other organizations to deliver improved health services to the local public. The Commissioning Support Unit works with over one hundred organizations, including clinical commissioning groups (CCGs), hospital trusts and GP practices across England, representing the healthcare needs of more than ten million people.

The Challenge – Growth & Lack of Visibility

With the number of workers using mobile devices growing, the Commissioning Support Unit saw the necessity of a solution that would enable the organization to effectively manage these devices across various locations. An analysis of other tools highlighted that many are over complex and resource heavy, which was unappealing to an organization trying to streamline productivity and improve efficiencies.

The organization only required essential functionality, including tracking which devices users have, locating lost devices, remote wipe & lock capability and configuring settings on devices such as Wi-Fi, VPN, email and key security policies. This neatly led them to Certero’s enterprise mobile management (EMM) solution, Certero for Mobile.

The Solution & Approach

With significant growth in the use of iOS and Android devices across their customers’ user base, the main objective was to have a solution that would enable them to successfully locate, lock and configure devices. To ensure the solution worked as expected, a POC (Proof of Concept) was implemented for Certero for Mobile. The organization were already working with Certero, using Certero for Enterprise SAM, which – when integrated with Certero for Mobile – enabled a unified end-point management solution across desktop, server and mobile devices.

Certero for Mobile provides the company with a highly cost-effective solution that improves visibility and ensures control is maintained. Compared to other EMM tools, Certero for Mobile is not resource heavy or overly complex, yet features the core functionality required to manage mobile devices effectively and efficiently. Simple administration makes enrollment, configuration, integration, control and application management quick and easy, with minimal impact or disruption for end users.

Key benefits of the solution

One of the most cost-effective EMM products available.

Covers all major mobile device operating systems, including iOS and Android.

Able to support the organization’s continued growth

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Certero is very easy to work with and they really listen to your suggestions for improvement. They are a true partner.

Working with Cetero has been absolute pleasure, Their teams dedication to excellence and commitment to delivering top-notch service is truly commendable. The level of professionalism and expertise displayed throughout our collaboration has exceeded my expectations, they have consistently proven to be a reliable partner.

The Certero platform provides a true single pane of glass view of all our IT assets, enhancing our technical support capabilities as well as enabling precise financial business decisions.

Working with Certero on setting up our servers and sites was a very positive experience, and the training provided was in depth and useful. We are currently using Certero to manage our assets across many sites and for around 4000 users, and this is proving invaluable to manage our fleet. The level of customisation is excellent, and the support provided since starting to use Certero has been exemplary, with very fast response times and highly skilled assistance.

We have an excellent team in Certero. They responsive and clearly knowledgeable about all things ITAM.

Certero for Enterprise SAM is extremely easy to configure, administer and use on a daily basis. It provides us with real time SAM & ITAM information that allows us to make informed decisions quickly & easily across a very complex estate of around 300 UK locations & several different business models. The additional modules that it comes with such as Software Distribution & Patching are truly superb and have been used to replace several other 3rd party products to increase productivity and efficiency. Certero as a business are excellent to deal with, they completely understand your individual requirements & provide excellent on-going support.

Right from the start Certero demonstrated their customer first ethos and it is clear that this is front and center to everything they do. They are responsive, helpful and try to accommodate our needs as a customer.