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The Top Six Reasons that SAM Tools Disappoint…and How to be SAM Happy!

According to industry analysts, Gartner, “through 2020, only 25% of enterprises will be satisfied that their SAM tools deliver on pre-purchase expectations of value”.

Source – Prepare your IT Asset Management for 2020, June 2018.

It’s a pretty bold claim, a stark figure and potentially (if you’re a SAM manager) depressing reading. It seems that many SAM tools users are finding themselves in what Gartner itself describes as the ‘trough of disillusionment’, sometimes known on other similar models as the ‘valley of despair’. But why do so many organizations find themselves in this difficult situation?

There are potentially six common reasons:

  1. Limited toolset competency
  2. Low levels of automation
  3. Legacy tools architecture
  4. Lack of in-house skills (or service maturity)
  5. Over-promising
  6. Inability to prove value

Let’s look at each of these six in turn, and perhaps if you’ve not yet decided on a SAM tool – or you’re at the point where you’re ready to change – we can offer some advice, too.

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