Latest Customer Survey Results"It's just a better experience" with Certero
100% Overall satisfaction
It’s Just a Better Experience! The results testify the great level of attention Certero pays to its customer requirements.
Consistent results throughout the years of 100% satisfaction, confirms that we continually implement customer feedback in the development of our solutions to drive real customer value.
100% Overall quality of products
Certero are delighted to hear that our customers are feeling the delivery of Certero’s aims on providing superior quality solutions (compared to 73% for the competition*). With the repeated high-level results in quality of products, Certero continue to thrive year-on-year in providing the market with compelling and unique solutions.
100% Staff Technical Competency
Certero prides itself on world class customer support – and our customers think so too! From solution advice and guidance through to implementation support and maintenance, we have maintained the 100% rating we achieved last year. This compares favourably with our competition who only achieved 80% worldwide*.
Through doing business well and focusing on our customer needs we will continue to build on already strong credentials and deliver outstanding service throughout 2017.
* Source Microsoft CSAT survey