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Gartner Myth Buster – Part 2

18 Aug 2020

Home / Expert Advice / Gartner Myth Buster – Part 2

 

Steve Willlmore, CMO

In my previous post regarding the inaccuracies of Gartner’s Magic Quadrant for SAM Tools, I stated there is a critical need to publish accurate information that helps businesses of today, make better informed decisions.  So after a short, relaxed staycation here in the UK, I was perplexed to find out that Gartner had yet again managed to publish misleading information relating Certero and our solutions in their Critical Capabilities report (CC) for Software Asset Management Tools. 

Again, to help clarify what is actually fact vs fiction in the CC report, here is another breakdown to help bust the myths and perceptions surrounding what we do. Alternatively, give us a call and let us show you. You may just be very surprised. 

 

Steve Willmore 

CMO, Certero 

 

1. What Gartner said about CerteroCertero AssetStudio for Enterprise SAM, v.6, is the core component of Certero’s SAM offering.  

Certero says: Certero does not have ANY product with the word ‘AssetStudio’ in it. The product that is being referred to; we believe is the Certero for Enterprise SAM product.

This product is NOT the core component of Certero’s SAM offering. It is one of several individual products that are aligned to a specific ITAM/SAM challenges ie. IBM, Oracle, SAP, Microsoft, General Wintel vendors et al and complement each other equally.

Note: All Certero products run on Certero’s unique unified platform, either individually or with other Certero products holistically, as one single unified solution, one pane of glass with one single data repository.

 

2. What Gartner said about Certero It provides entitlement management and reconciliation capabilities for Microsoft, Adobe and commonly used metrics. 

Certero says: This is correct 

 

3. What Gartner said about Certero: Certero offers add-ons for a self-service portal (App-Centre).  

Certero says:  Certero App-Centre is a product that can be purchased individually that provides a self-service application portal, it is not an add-on to any other product of Certero’s. 

 

4. What Gartner said about CerteroCertero for Cloud to provide visibility into cloud consumption,

Certero says: This is correct

 

5. What Gartner said about Certero: and three publisher-specific modules for Oracle, IBM and SAP. 

Certero says: The Certero for Oracle product is NOT a module of Certero for Enterprise SAM. It is an individual product that has two optional modules, one that covers Database and Middleware, the other module covers E-Business Suite. 

The Certero for IBM product is NOT a module of Certero for Enterprise SAM. It’s an individual product that does not have any modules.  It does have its own Inventory capability to provide an independent assessment and ability to challenge ILMT.  It can establish an ELP using either ILMT or Certero Inventory, or both at the same time, providing the ability to compare and challenge. Removes the need to be a victim of ILMT.  

The Certero for SAP Application product is NOT a module of Certero for Enterprise SAM. It is an individual product that does not have any modules.  It can manage both User and Packages (Engines) metrics. 

 

6. What Gartner said about Certero: Customers can also procure AssetStudio for Enterprise ITAM to manage hardware and software assets on a single platform.

Certero says:  Certero does not have ANY product with the word ‘AssetStudio’ in it. The product that is being referred to, we believe is the Certero for Enterprise ITAM product which has four optional modules that cover Inventory, AppsMon, Distribution and Patching 

 

7. What Gartner said about Certero: AssetStudio for Enterprise SAM allows organizations to import data from Microsoft License Statement (MLS)

Certero says: Certero does not have ANY product with the word ‘AssetStudio’ in it. The product that is being referred to is we believe is the Certero for Enterprise SAM product. This product does have the ability to import a Microsoft MLS.

 

8. What Gartner said about Certero: and IBM Passport Advantage,

Certero says: The Certero for IBM product does NOT have the ability to import IBM Passport Advantage entitlement.

 

9. What Gartner said about Certero: and offers SAP contract review services to enter SAP entitlements.

Certero says: The Certero for SAP Applications product does have the ability to manage SAP Exhibit’s (entitlement).

 

10.  What Gartner said about Certero: Users can manually create entitlements and improve this process with Certero’s product library of entitlements for Microsoft, Oracle and IBM, which includes the license types, metrics and use rights.

Certero says:  This is correct

 

11.  What Gartner said about Certero: Certero offers agent or agentless discovery and inventory of software running on Windows, Linux, UNIX and Mac platforms.

Certero says: This is correct, including zLinux. 

 

12.  What Gartner said about Certero: Certero extracts data from third-party systems such as VMware and XenServer to inventory software running in virtualized environments.

Certero says: This is correct, including all major virtulizations vendors such as: Oracle VM, Red Hat oVirt, AIX LPARS, HMC etc

 

13.  What Gartner said about Certero: Certero utilizes integrations with Okta, and offers 10 API integrations with common SaaS applications such as Salesforce, Office 365 and Adobe to monitor SaaS consumption.  

Certero says: The Certero for Cloud product has thirteen optional modules that cover AWS, AZURE, O365, Salesforce, Adobe CC, G-Suite, Okta, Wrike, Box, Zoom, Tableau, Dropbox, Slack  

 

14.  What Gartner said about Certero: Certero lacks the ability to discover unknown shadow SaaS.  

Certero says: This is correct, solution currently being developed. 

 

15.  What Gartner said about Certero: Certero currently offers support for public cloud providers AWS and Azure, but cannot discover and inventory software within other cloud providers, such as GCP, Alibaba Cloud and IBM Cloud. Certero lacks support for the management of specialty and engineering applications that are generally licensed concurrently and managed by a license server. 

Certero says: Certero does not have a connector for GCP, Alibaba Cloud and IBM Cloud.  Certero can inventory assets in these environments via their agent or agentless technology. 

 

16. What Gartner said about CerteroCertero allows users to adequately reconcile their entitlement and consumption data for commonly utilized applications; however, the interface is not intuitive and requires users to develop custom queries to produce effective license positions (ELPs).

Certero says: This is incorrect.  Certero provide ELP reporting online using the Compliance Screen feature, just filter the content by typing in the name of the vendor. No requirement for users to develop custom queries. 

 

17. What Gartner said about CerteroWhile Certero Discovery is not a replacement for IBM’s License Metric Tool (ILMT), Certero identifies which instances require ILMT installed, to ensure compliance with IBM requirements to utilize ILMT where subcapacity licensing is utilized.

Certero says: This is correct. Note: It is possible for organizations to request directly with IBM that they adopt an alternative to ILMT.

 

18. What Gartner said about CerteroThe combination of App-Centre and AppsMonitor lets organizations identify candidates for software removal and reallocation.  

Certero says:  Certero App-Centre is a product that can be purchased individually that provides a self-service application portal, it is NOT an add-on to any other product of Certero’s.  

The Certero for Enterprise ITAM product has a module called AppsMon (Application Monitoring) that lets organizations identify candidates for software removal and reallocation.   

The Certero for Enterprise SAM product has a module called AccessCtrl (Access Control) that lets organizations identify candidates for software removal and reallocation on Thin Client devices. Note: It also restricts the access to software on any device. It can also restrict access to any device, critical for enforcing compliance on thin client due to device based licensing metrics. 

 

19. What Gartner said about CerteroCertero utilizes its own native business intelligence (BI) tool Acquaintia, which sits on top of the AssetStudio platform and allows users to create custom reports for technology insights.   

Certero says: Certero utilizes its own native business intelligence (BI) capability in all its products. The exception is a product called Certero PowerStudio which uses a tool called Acquaintia.

 

21. What Gartner said about Certero: Note: Certero declined to participate in the process for this Critical Capabilities research; it identified no reference customers and chose not to provide supplementary information. Gartner’s analysis of Certero in this Critical Capabilities is therefore based on other credible sources, including previous vendor briefings, customer inquiries, Gartner Peer Insights reviews and other publicly available information. 

Certero says: Correct, Certero did decline to participate, as we did with the Magic Quadrant for SAM Tools. Gartner have consistently been unable to move past their internal perceptions, thus why their analysis, understanding or representation of Certero is so mis-leading. It is the sole reason why Certero refuses to participate. This is why we have written this blog to help clarify some of the facts so businesses can get a real understanding of who we are and what we do!

 

 

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