Listers

Listers increase visibility and control with Certero for Enterprise ITAM

Listers is the largest private and family owned automotive group in the UK, with an annual turnover over £2.1bn. The group, rated 13 in the Motor Trader Top 200, has been operating for 39 years across 52 dealerships.

The company represents Audi, BMW, Honda, Jaguar, Land Rover, Lexus, Mercedes, Mini, Seat, Skoda, Smart, Toyota, Volvo and Volkswagen cars and commercial vehicles.

The Challenge

As a very successful business, Listers experienced typical pains associated with rapid growth and a continually increasing IT estate and user base. Originally they were using access database to monitor and manage their devices, but by the time a new project was complete the information was already out of date. In addition, Listers had issues around providing tech support. If an employee reported an issue, the IT team would have to talk the individual through a laborious IP config process in order to locate their device.

As the business continued to grow, so did the scale of their challenges and so they decided to procure an IT hardware asset management (ITAM) solution. The IT team gained internal support to review the market and find an appropriate solution that could improve governance by providing better visibility and control of IT hardware assets.

Key Features

  • Automated discovery function
  • Comprehensive inventory data
  • Coverage across mobile to desktop
  • Common UI/UX across products
  • Single data source for easy analysis
  • Customizable reports and dashboards
  • Manageable from a single system (single login)

The Solution & Approach

After considering a range of solutions, Listers decided Certero for Enterprise ITAM was the only one that could deliver against all their requirements. The key requirement was a powerful discovery function that could offer the most comprehensive inventory possible of their IT hardware.

Since implementation, Certero for Enterprise ITAM has become Listers’ go to tool for problem resolution and support. The discovery process is automated to ensure inventory data for all hardware assets are continuously up-to-date, enabling the IT team to quickly find devices with a few mouse clicks and deliver faster support to the business. With its easy to use UI and UX, Certero for Enterprise ITAM allowed the IT team to quickly diagnose and solve issues across all hardware assets, and check for common issues such as software editions, compatibility and patch updates.

With improved governance across the IT estate, Listers began to broaden the scope of their IT hardware inventory. Initially they added Certero for Mobile to their product collection to support mobile device management. As all of Certero’s products share a common UI and UX, along with an out-of-the-box single data source, both products worked holistically as one. This provided Listers with a single pane of glass view of all IT hardware assets across the organization, which they could access from a single login to easily perform detailed analysis and build interactive reports and dashboards for a range of different stakeholder groups.

Key Benefits

  • Improved IT governance
  • Faster, more efficient IT support
  • Greater visibility of patch and update status
  • Improved management reporting
  • Supported optimization decisions

“Certero for Enterprise ITAM and Certero for Mobile are well worth the investment. The solutions gave us full visibility of our IT hardware assets across a range of platforms and with the ability to perform detailed analysis, we can customize reports on practically anything. Both products are easy to use and Certero provides really good support so we know that if any issues did arise, we can trust them to quickly and efficiently fix them for us.”

Rob Moore - IT Infrastructure Manager, Listers

Find out how Certero can help your organization