Certero Whitepapers

Find insights and thought leadership on Software Asset Management including: IT Asset Management (ITAM), Software License Optimization & Entitlement (SLOE) and PC Power Management software.

How can SAM Integrate with ITSM?

Different organizations have implemented a range of policies, organized and structured processes and supporting procedures, which accumulate in IT service management (ITSM). Organizations can use these activities to plan, design, deliver, operate and control IT services that are offered to customers.

Whilst areas of the business will still require set ITSM strategies, it has become apparent that – to improve strategies going forward – companies can streamline much of their IT management through a single platform. So how can management tools help benefit the service desk?

Software asset management (SAM) provides intelligence around software consumption to aid various business decisions on hardware or licensing for software. With an integration between SAM and ITSM, organizations can remove the necessity of manually identifying what hardware and software is deployed across the IT estate, as well as providing improvements to efficiency and productivity.

Download the white paper to understand:

  • The ITSM Environment and Service Desk
  • The Challenges of ITSM and Data
  • The Importance of SAM
  • Integrating SAM and ITSM

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