Based on the ISO framework and the SAM processes standard, ISO/IEC 19770-1, Microsoft has developed a SAM Optimization Model that seems to have been adopted in various forms across the SAM industry.
This model provides a set of criteria to make consistent SAM assessments and recommendations, and can help your organization become more agile through better use of resources, even in times of changing business conditions.
It breaks down SAM maturity into 4 areas:
- Basic SAM – a lack of policies, procedures, resources and tools
- Standardized SAM – information is not complete and accurate
- Rationalized SAM – reliable information is used to manage assets to business targets
- Optimized SAM – SAM is a strategic asset to overall business objectives
Understanding where you are on this maturity model in respect to the 4 P’s: People, Process, Products (aka tools) and Partners can be difficult without help.
Typically it will take a series of workshops to understand this. These will cover:
- Overall management – responsibility, risk management, policies & procedures, competence, awareness & training, performance & continuous improvement, service continuity and availability management
- Core Software Asset Management – asset identification, asset control and financial management
- Logistics processes – requirements definition, design, evaluation, procurement, build, deployment, operation, optimization and retirement
- Verification & compliance – verification & audit, license compliance
- Relationship process – contract management, supplier management, internal business relations and outsourcing
As a result of the findings of the workshops(s) a summary report can be prepared that will outline the organization’s SAM maturity level and the steps needed to progress this further.
If you would like help understanding your current SAM maturity level, or have any questions on this topic, please get in touch.