SAM Managed Service

Delivering all the benefits of SAM whatever your circumstances.
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Challenge

Maximum gain with minimum pain

The benefits of an effective SAM (software asset management) strategy are immense, from enhanced compliance and reduced risk through to savings and process improvement; however, getting there takes time, planning and specialist skills. So what do organizations do if they want all the benefits, but don’t have the resources to implement or manage a fully-fledged SAM program? Well it’s all about finding a trusted partner, someone like Certero.

Every organization has unique requirements

When it comes to defining an effective SAM strategy, requirements will vary depending on the size, nature and capability of each particular organization. At one end of the spectrum, you may just be starting out on your SAM journey and need a guiding hand to help you through the process. On the other hand, you may have well advanced processes or internal capabilities and simply require access to a more effective tool. Whatever your situation you need to be confident of finding the right level of service to match your requirements.

Quality of service is essential

The quality of service delivered by managed service providers can vary considerably. Many so-called automated solutions are actually heavily dependent on manual processes and as a consequence vary considerably according to the knowledge and experience of the aligned resources.

Solution

Certero’s SAM Managed Services tailored to suit your needs

Certero recognizes that one single-set approach isn’t appropriate and has developed a range of offerings which can be scaled and tailored to meet the specific requirements of individual customers.

We don’t sell licenses, so you can rest easy knowing that you are working with a truly independent partner able to support you address any challenge for any vendor.

World class products, people and processes

Certero is able to utilize its powerful SAM AssetStudio technology, coupled with world-class SAM Services to provide a structured SAM Managed Service in line with ITIL best practice and ISO 19770. Certero has worked with many organizations, of all shapes and size, around the globe, advising on and implementing solutions that deliver value quickly and effectively.

Tailored to fit

Certero’s SAM Managed Service offering can be specifically tailored to meet the individual needs of each customer. Our SAM experts work alongside your organization every step of the way to ensure that the service completely maps with requirements and delivers 100% satisfaction.

SaaS (software as a service)

Certero is able to provide the best of both “on-premise” and “cloud” worlds, with a combination of agent & agent-less inventory, or an enriched ‘hybrid’ SaaS delivery as required. This ensures flexibility without compromise, reduced complexity and therefore reduced cost. Certero’s cloud SaaS solution is hosted on Amazon Web Services (AWS) and provides industry-leading levels of performance, resilience and security.

Excellent results require excellent technology

Certero consultants only use Certero technology which, in itself, is designed to be highly automated and to minimize manual intervention. By default this delivers outstanding levels of consistency, quality and customer satisfaction. Other ITAM/SAM toolset vendors stuggle to offer this level of capability, experience or expertise. Importantly our approach means we can give you full access to any underlying data should you need it; for example inventory data in support of a desktop migration. Again, in our experience, other ITAM/SAM toolset vendor or services provider stuggle to offer such levels of access, capability, experience or expertise.

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Three Levels of SAM Managed Service

There are three levels of Managed Service offerings available from Certero, comprising a number of typical service components, each of which has associated SLAs and KPIs. This allows you to select the SAM service offering and its specific components most appropriate for your particular circumstances.

Prime

Prime is a foundation service offering focused on implementation and management of Certero software technology. Prime is most appropriate for those organizations that have a higher level of SAM maturity and works on the basis that the customer (with training from Certero if required) possesses the necessary in-house resource and expertise to deploy, populate and manipulate the system, as well as interpret the resulting data and instigate the actions necessary to realize potential benefits.

Plus

Plus builds on Prime and provides additional service components, including recurring consultancy, reporting and specified vendor compliance. This service offering is most appropriate for organizations seeking a collaborative approach to SAM, with their team working closely with Certero consultants as necessary.

Premium

Premium is for those organizations that wish to receive a comprehensive managed service and may not have a high level of internal SAM capability. The service offering includes additional service components, over and above Plus, to deliver a service focused on ensuring that the customer optimizes their approach to effective SAM and fully realizes all the associated benefits.

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Certero Platform and Acquaintia reporting

N

AssetStudio Product(s)

N

AssetStudio Upgrade Service

N

AssetStudio Education Service

N

AssetStudio Configuration & Inventory Management

L

Entitlement On-boarding

L

SAM Maturity Assessment

L

AssetStudio Administration

L

Licensing Helpdesk

M

Vendor Audit Response

M

Service Delivery Management

M

On-site Consultancy

M

ELP Creation

M

Licensing Optimization

M

Cost Management

N

Certero Platform and Acquaintia reporting

N

AssetStudio Product(s)

N

AssetStudio Upgrade Service

N

AssetStudio Education Service

N

AssetStudio Configuration & Inventory Management

L

Entitlement On-boarding

L

SAM Maturity Assessment

L

AssetStudio Administration

L

Licensing Helpdesk

L

Vendor Audit Response

N

Service Delivery Management (Quarterly)

N

On-site Consultancy (Quarterly)

N

ELP Creation (Annually)

L

Licensing Optimization

M

Cost Management

N

Certero Platform and Acquaintia reporting

N

AssetStudio Product(s)

N

AssetStudio Upgrade Service

N

AssetStudio Education Service

N

AssetStudio Configuration & Inventory Management

L

Entitlement On-boarding

N

SAM Maturity Assessment (Annually)

N

AssetStudio Administration

N

Licensing Helpdesk

N

Vendor Audit Response

N

Service Delivery Management (Monthly)

N

On-site Consultancy (Monthly)

N

ELP Creation (Annually)

N

Licensing Optimization (Annually)

N

Cost Management (Quarterly)

Key:

N

Included Service Option

L

Additional Cost Option

M

Excluded Service Option

R

Benefits

Certero’s SAM Managed Services tailored to suit your needs

The road to SAM maturity is a journey. When customers choose Certero as their SAM Managed Service partner, they do so safe in the knowledge that they have a trusted travelling companion. Our goal is to actively help them increase their level of SAM maturity, developing the internal skills necessary to ultimately become independently proficient and self-sufficient. So a customer selecting a Premium Managed Service can fully expect, over time, to move to Plus and then Prime. Key benefits include:

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Single version of the truth that AssetStudio brings to an organization.

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Access to our experience, expertise and licensing subject matter expertise.

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Compliance secured and maintained for in-scope vendors.

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Minimize cost of software licensing.

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License migration evaluations.

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Earlier identification of potential business risks and any associated commercial exposure.

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Cost benefit tracking and reporting.

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Maturity assessments to obtain clarity on where improvements may be needed in terms of people, process, products and partners.

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Specific input into your SAM strategy and/or SAM program.

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Creation and ongoing management of continuous service Improvement plans.

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Support and guidance in the event of a vendor audit to minimize impact.

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Managed service integration into your existing business processes.

SAM Managed Service reduces software license over subscription and lowers procurement costs for King’s College Hospital NHS Foundation Trust.

“We have now reduced over-subscription of software licenses, and software is now only procured if there is a licensing shortfall. The results have been so effective we have now installed all of Certero’s solutions.”

Elvio Morcillo

ICT, King's College Hospital NHS Foundation Trust