Passworks

Self-Service password reset for Windows and Mac: reduce password related calls by 30%*

With Passworks, enterprise password management is simple.

Organizations can now address the problem of lost productivity by allowing users to reset their passwords safely and securely, saving thousands of pounds on associated password reset costs. Passworks also provides the ability to report and compare the number of times passwords are reset either as a self-service action or by an administrator.

Passworks is a multi-lingual solution that runs on the Certero Platform, a user-friendly interface that provides asset management functions and reporting across the a range of solutions.

Save time and reduce costs with Passworks

On average password reset requests make up to 10 –30% of all help desk calls, with each request costing from $50 – $140 in labor costs*. Many of these calls are from users who have forgotten their Windows or Mac OS X passwords and are unable to logon to their PC. Unless they can speak to a representative quickly and identify themselves they could be without a computer and unable to work for a significant period of time.

Passworks is an easy-to-use self-service Active Directory password reset solution that will help you to significantly reduce the costs associated with resetting Windows Active Directory and Mac OS X passwords. Users can reset their own password securely and continue working, lowering user downtime and freeing up valuable help desk resources.

A safe and secure way for users to reset their passwords

Passworks can be administered using any modern Web-browser. Administrators can define user registration and reset policies, configure alerting options and manage, deploy and configure the Passworks client, all from a simple-to-use Web console. Through a simple change to the Login screen, users can quickly launch the Passworks Wizard and reset their password.

Other password reset tools require that users access a Web interface to reset their password. With Passworks users can reset their password from the Windows or Mac OS X Login Screen without having to use another PC or Mac. Using a simple challenge/response technique of users picking and answering a series of questions, they can reset their Active Directory password securely without having to contact the service desk.

Key Features

SMARTLINK

Passworks SMARTLINK is an alternative way for users to launch the Passworks Reset Wizard at the Windows or Mac OS X Login screen. SMARTLINK mode uses a customized image in the corner of the login screen. It overcomes problems with 3rd party components that do not support GINA/Credential Provider chaining such as the Novell Client or McAfee Safeboot.

Customization

Passworks comes with 20 sample questions that you can add to or edit. Registration and reset options such as the number of questions required and the number of attempts allowed can be set according to your company’s policy. A number of sample email templates are provided which can be changed to suit your requirements. Information such as the affected user or the device on which a password reset was performed can easily be inserted into all alerts.

Security

All user responses are stored in the database using FIPS compliant SHA 256 encryption, meaning that no one can find out what answers a user may have entered. In addition, all communication between client applications and the Web server is encrypted, meaning data is undetectable even by packet sniffers.

Auditing

Every action in Passworks is audited so when a password is reset, the computer name and IP address from which the attempt was made is logged in the database. The end user is also sent an email alerting them of the password change, asking them to contact the service desk immediately if they did not do it themselves. These messages are fully customizable within Passworks and can be tailored to your requirements.

*Statistics taken from Gartner research note T-15-6454. Note: user registration required to access Gartner articles and content.
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Benefits

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Reduce calls to the service desk and improve service to your users.
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Save support staff’s time, free-up valuable resources and maintain end-user productivity.
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Maintain an audit trail and alert users and / or administrators when password resets occur.
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Ensure availability of password-reset service to users 24/7.
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Users can reset passwords from their own machines – no need to use another device.
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Save thousands of pounds by avoiding calls to the service desk and the associated labour costs, typically $50 – $140 per request.

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Report and compare the number of times passwords are reset either as self-service or by an administrator.
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Comply with government programmes such as Government Code of Connection (CoCo).
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Easy integration with any service desk tool.

Birmingham and Solihull Mental Health NHS Foundation Trust reduce password related calls to help desk by more than 50% with Passworks implementation.

“It was easy to implement and we didn’t even have to specify the questions, as we used the 20 sample ones that came with the product…

Our users are now not inconvenienced whenever they have password problems and can quickly and easily reset it themselves.”

Mark Cooper

Senior ICT Support Technician, Birmingham & Solihull Mental Health NHS Foundation