Agent or agent-less management for your mobile devices?

29 May 2016 | Mobile, Uncategorized

Managing the mobile devices within your enterprise can be a difficult and time consuming task. With accessing your network and sensitive corporate data being a bit of a balancing act you want functionality and easy of use for the user but need to ensure that the enterprise stays secure. On the one hand you need to protect sensitive corporate data against misuse or theft, but against this must be weighed the desire of employees to keep the personal use of the device private. This is more pronounced when the device is the employee’s own, being utilised under a BYOD (Bring your own device) policy. (Benefits of a BYOD policy)

Most Mobile Device Management (MDM) solutions work by placing an agent or app on the device to monitor and control it (if lost or stolen). Many employees don’t like this and either remove the agent/app or don’t sign up in the first place.

This has led to the introduction of agentless MDM solutions to prevent this. But, these have their problems as well. In particular, without the agent installed on the device it is impossible to detect if a device has been rooted or jailbroken. This can leave you open to hacker attacks or the impact of malware.

The best of both worlds

At Certero we took this user behavior into account when designing our MDM agent for AssetStudio Vitado to keep both the end user and the IT department happy. Firstly, we recognized that if an agent/app impacts on the performance of the device, then a user would be more likely to uninstall it. So, AssetStudio Vitado has no noticeable impact on device performance (battery, device speed etc) as well as no interference with other apps. All of which helps to prevent instability and freezing of the device.

It recognizes that there might be both corporate owned devices as well as BYOD on your network and by default turns off key features with the latter to ensure user privacy. The solution can be flexible and customizable to suit your organisation. This includes collecting user location information as well as inventorying which apps are installed on the device.

Importantly, it can still detect jailbroken or rooted devices, enabling such devices to be remotely wiped or disabled. So giving you the best of both worlds – security for the organization and privacy for the employee.

Find out more about AssetStudio Vitado our EMM (Enterprise Mobile Management) solution,

Watch a video on AssetStudio Vitado’s security features